Hospitality Experience Specialist
2 days ago
**Job Description:**
We are seeking a highly skilled and experienced Hospitality Experience Specialist to join our team at Wilderness Safaris. This is an exciting opportunity for a motivated individual with a passion for delivering exceptional guest experiences.
**Key Responsibilities:**
- Deliver seamless service delivery through regular correspondence with guests during their stay.
- Delight guests with high attention to detail while focusing on the intricacies of the guest's journey.
- Maintain effective communication with all stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.
- Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries.
- Operate according to and in compliance with Wilderness standards of operations, company policies and procedures and code of conduct.
**Requirements:**
- Matric certificate with Maths.
- Tertiary certificate in Travel & Tourism/hospitality.
- Min 5 years experience at a Senior level in Reservations managing guest relations/camp operations.
- Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
- Previous camp experience beneficial.
- Computer Literate (Microsoft Office, email, Internet).
- Proven English literacy.
- Working knowledge of TourPlan and WISH or similar booking/operating system.
- General destination knowledge on Southern & East Africa.
- Personal and work travel experience in Southern and East Africa.
- Problem solver and good with guest interaction.
- Excellent attention to detail.
- Skills: Excellent communication skills both written and oral, in English.
- Foreign language skills advantageous.
- Ability to multitask and ensure good time-management.
- Extremely proactive with an outgoing, charismatic, and approachable character.
**What We Offer:**
- An estimated salary of R250,000 - R300,000 per annum, depending on experience.
- A competitive benefits package.
- Ongoing training and development opportunities.
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