Desktop Support Specialist
6 days ago
About the Opportunity
Discover a professional journey that embraces excellence without compromise at iOCO Infrastructure Services (iOCO IS), where we deliver outstanding client experiences through sustainable, innovative IT infrastructure solutions.
The Role
We are seeking a Desktop Support Specialist to join our team in Cape Town. As a key member of our IT infrastructure team, you will be responsible for providing remote user support to clients across 125 stores in South Africa and Namibia.
Responsibilities
- Provide remote user support to users across 125 stores (South Africa and Namibia)
- General support of end-user computing for hardware, networking, printing, application, OS, and boardroom equipment
- Set up and preparation of hardware for distribution to users
- Achieve expected SLA and quality requirements and KPIs to support client contract objectives
- Excellent verbal communication to deliver remote or telephonic support
- Effective time and call management to support contractual objectives
- Effective use of Call Management systems and tools to effectively measure delivery of services
- Ensure effective resolution of calls within agreed timelines at expected service quality
- Timeous escalation to ensure resolution within agreed timelines
- Frequent and appropriate communication with users' resolution of the progress of incidents and requests
Requirements
To succeed in this role, you should have:
- 5-7 years of IT experience in remote End User Support
- Experience in Microsoft environment, practical approach, IT generalist
- IT experience in remote End User Support
- Experience in Network Support
Qualifications
- National Senior Certificate/ Matric/ N3
- A+ N+
- Preferred qualifications: MCSE, Hardware Certifications, Mobility Support qualification, ITIL, Customer support soft skills
Work Environment
This is a contract position based in Cape Town. You will work in an open-plan office and spend most of your time working remotely to support clients.
What We Offer
We offer a competitive salary, which ranges between R250,000 and R350,000 per annum, depending on your level of experience. If you are a motivated and experienced IT professional looking for a new challenge, please apply now
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