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Ops Specialist: Technical Support and Escalations

4 weeks ago


Sandton, South Africa BCXP Full time

{"h2":{"text":"Job Summary"},"p":{"text":"We are seeking a highly skilled Ops Specialist to join our Customer First Centre team. As an Ops Specialist, you will be responsible for providing technical support and escalations to our customers, ensuring their issues are resolved in a timely and professional manner. This is an exciting opportunity to join a dynamic team and contribute to the success of our organization."},"h2":{"text":"Key Responsibilities"},"ul":{"li":["Provide technical support and escalations to customers","Ensure timely resolution of customer issues","Collaborate with internal teams to resolve complex technical issues","Develop and maintain technical knowledge and skills","Provide mentorship and training to junior team members"]},"h2":{"text":"Requirements"},"p":{"text":"To be successful in this role, you will need to have a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment. You will also need to have a passion for delivering exceptional customer service and a commitment to continuous learning and improvement."},"h2":{"text":"What We Offer"},"p":{"text":"As a member of our team, you will have the opportunity to work with a talented group of professionals, develop your skills and knowledge, and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for career growth and development."},"h2":{"text":"How to Apply"},"p":{"text":"If you are a motivated and experienced Ops Specialist looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you"}