Senior Restaurant Service Manager
1 month ago
Location: Cape Town, South Africa
Ref: 4860
Salary: R22 500 per month (commensurate with experience and qualification) + incentives on sales targets
About the RoleWe are seeking a highly skilled and experienced Senior Restaurant Service Manager to lead our Front of House team in Cape Town.
- Responsibilities include overseeing staff, ensuring exceptional customer service, and managing daily operations.
Main Duties:
- Manage front-of-house staff, providing guidance and support to ensure seamless service delivery.
- Maintain high standards of customer satisfaction through proactive engagement and issue resolution.
- Ensure efficient table management, seating guests, and maintaining accurate waitlists.
- Supervise food sales, transmitting orders to the kitchen, and expediting timely delivery.
- Coordinate the serving process, bussing tables, and collecting payments from customers.
- Foster strong relationships with regular customers, promoting repeat business and loyalty.
To succeed in this role, you will need:
- Proven experience as a senior manager or leader in a similar environment.
- Excellent communication, interpersonal, and leadership skills.
- Able to work under pressure, prioritizing tasks and managing multiple responsibilities simultaneously.
- Demonstrated ability to motivate and develop high-performing teams.
- Strong problem-solving and conflict resolution skills.
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