Senior Restaurant Service Manager

1 month ago


Cape Town, Western Cape, South Africa On Line Personnel Full time
Job Position: Senior Restaurant Service Manager

Location: Cape Town, South Africa

Ref: 4860

Salary: R22 500 per month (commensurate with experience and qualification) + incentives on sales targets

About the Role

We are seeking a highly skilled and experienced Senior Restaurant Service Manager to lead our Front of House team in Cape Town.

  • Responsibilities include overseeing staff, ensuring exceptional customer service, and managing daily operations.
Key Responsibilities

Main Duties:

  • Manage front-of-house staff, providing guidance and support to ensure seamless service delivery.
  • Maintain high standards of customer satisfaction through proactive engagement and issue resolution.
  • Ensure efficient table management, seating guests, and maintaining accurate waitlists.
  • Supervise food sales, transmitting orders to the kitchen, and expediting timely delivery.
  • Coordinate the serving process, bussing tables, and collecting payments from customers.
  • Foster strong relationships with regular customers, promoting repeat business and loyalty.
Requirements and Qualifications

To succeed in this role, you will need:

  • Proven experience as a senior manager or leader in a similar environment.
  • Excellent communication, interpersonal, and leadership skills.
  • Able to work under pressure, prioritizing tasks and managing multiple responsibilities simultaneously.
  • Demonstrated ability to motivate and develop high-performing teams.
  • Strong problem-solving and conflict resolution skills.


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