Senior Training Lead
2 days ago
Job Title: Senior Training Lead
Job Summary:
We are seeking a skilled Senior Training Lead to join our team at TTEC. As a Senior Training Lead, you will be responsible for managing training programs, developing quality standards, and driving performance improvement initiatives.
Key Responsibilities:
- Develop and implement training programs to enhance customer experience
- Collaborate with site operational leadership teams to analyze performance data and identify areas for improvement
- Drive quality solutions and plans to improve performance and close learning gaps
- Provide coaching and feedback to team members to support their growth and development
- Ensure execution of quality operating models and standards
Requirements:
- Minimum 1 year call center or equivalent work experience
- Excellent written and spoken English communication skills
- Excellent interpersonal skills and ability to work collaboratively with others
- Meticulous attention to detail and analytical skills
- Ability to work independently and as part of a team
About TTEC:
TTEC is a global company that helps companies build engaged, pleased, and profitable customer experiences. We are proud to be an equal opportunity employer and value diversity and inclusion in the workplace.
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