Senior Training Lead

2 days ago


Cape Town, Western Cape, South Africa TTEC Full time

Job Title: Senior Training Lead

Job Summary:

We are seeking a skilled Senior Training Lead to join our team at TTEC. As a Senior Training Lead, you will be responsible for managing training programs, developing quality standards, and driving performance improvement initiatives.

Key Responsibilities:

  • Develop and implement training programs to enhance customer experience
  • Collaborate with site operational leadership teams to analyze performance data and identify areas for improvement
  • Drive quality solutions and plans to improve performance and close learning gaps
  • Provide coaching and feedback to team members to support their growth and development
  • Ensure execution of quality operating models and standards

Requirements:

  • Minimum 1 year call center or equivalent work experience
  • Excellent written and spoken English communication skills
  • Excellent interpersonal skills and ability to work collaboratively with others
  • Meticulous attention to detail and analytical skills
  • Ability to work independently and as part of a team

About TTEC:

TTEC is a global company that helps companies build engaged, pleased, and profitable customer experiences. We are proud to be an equal opportunity employer and value diversity and inclusion in the workplace.



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