Senior Training and Quality Manager
2 months ago
At TTEC, we're looking for a seasoned professional to lead our training and quality initiatives in Cape Town, South Africa. As a Senior Training and Quality Manager, you'll be responsible for driving site performance, developing learning and quality teams, and implementing quality operating models and standards.
Key Responsibilities:- Drive site performance by partnering with the site operational leadership team to analyze performance data and develop action plans.
- Develop and implement quality solutions to improve performance and close learning gaps.
- Lead the development of learning and quality teams, providing feedback, coaching, and succession planning.
- Drive the execution of quality operating models and standards, including strategy and calibration indicators.
- Provide recruitment feedback and support new hire development during the new hire cycle.
- Minimum 1 year call center or equivalent work experience.
- Excellent written and spoken English communication skills.
- Excellent interpersonal and organizational skills.
- Able to work independently and as part of a team.
- Meticulous attention to detail and ability to work cooperatively with diverse backgrounds.
- Receptive to feedback and able to self-motivate and manage own time.
- Ability to facilitate quality calibrations and partner with global learning teams.
- A supportive and inclusive culture.
- A global team of curious lifelong learners.
- A great compensation package and performance bonus opportunities.
- Tuition reimbursement and wellness and healthcare benefits.
-
Senior Training and Quality Leadership
2 days ago
Cape Town, Western Cape, South Africa TTEC Full timeJob TitleSenior Training and Quality LeadershipTTEC is seeking a Senior Training and Quality Leadership professional to join our team. As a Senior Training and Quality Leadership professional, you will be responsible for driving site performance, developing and implementing improvement plans, and leading the development and implementation of quality...
-
Senior Training and Quality Manager
2 weeks ago
Cape Town, Western Cape, South Africa TTEC Full timeJob SummaryWe are seeking a highly skilled Senior Training and Quality Manager to join our team at TTEC. As a key member of our organization, you will be responsible for leading the development and implementation of improvement plans for individual(s), team(s), and site(s) under your umbrella of responsibility.Key ResponsibilitiesDrive site performance by...
-
Senior Quality and Risk Manager
2 weeks ago
Cape Town, Western Cape, South Africa PKF Cape Town (Bellville and Stellenbosch) Full timeSenior Quality and Risk ManagerPKF Cape Town (Bellville and Stellenbosch) is seeking a highly skilled Senior Quality and Risk Manager to join their team.Key Responsibilities:Operational responsibility for the execution, implementation, and monitoring of all quality procedures and requests contained in the PKF Cape Town System of Quality Management...
-
Senior Quality and Risk Manager
4 weeks ago
Cape Town, Western Cape, South Africa PKF Cape Town (Bellville and Stellenbosch) Full timeSenior Quality and Risk ManagerPKF Cape Town (Bellville and Stellenbosch) is seeking a highly skilled Senior Quality and Risk Manager to play a crucial role in improving quality within our firm's quality endeavours.Key Responsibilities:Operational responsibility for the execution, implementation, and monitoring of all quality procedures and requests...
-
Senior Training Manager
1 month ago
Cape Town, Western Cape, South Africa TTEC Full timeSenior Training and Quality ManagerAt TTEC, we're passionate about delivering exceptional customer experiences. As a Senior Training and Quality Manager, you'll play a critical role in shaping our team's performance and ensuring we meet the highest standards of quality.Key Responsibilities:Drive site performance by partnering with operational leadership to...
-
Senior Training Manager
4 weeks ago
Cape Town, Western Cape, South Africa TTEC Full timeSenior Training and Quality ManagerAt TTEC, we're passionate about delivering exceptional customer experiences. As a Senior Training and Quality Manager, you'll play a critical role in shaping our team's performance and ensuring we meet the highest standards of quality.Key Responsibilities:Drive site performance by analyzing data and developing targeted...
-
Quality and Risk Manager Lead
2 days ago
Cape Town, Western Cape, South Africa PKF Cape Town (Bellville and Stellenbosch) Full timePBK Cape Town (Bellville and Stellenbosch) is seeking a highly skilled Senior Quality and Risk Manager to lead their team in delivering exceptional quality and risk management services.The successful candidate will play a crucial role in guiding the firm's quality endeavours, ensuring adherence to professional and legal requirements.Main...
-
Training and Development Specialist
1 month ago
Cape Town, Western Cape, South Africa Robertson and Caine Full timeJob Title: Training OfficerRobertson and Caine is seeking a highly skilled and experienced Training Officer to join our team. As a key member of our organization, you will be responsible for developing and implementing training programs that enhance the skills and knowledge of our employees.Key Responsibilities:Operational Excellence: Set up and co-manage...
-
Senior Quality Manager
3 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob DescriptionThis role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our client's customers who interact with a WNS employee and provide insights back to the client and operations on opportunities to...
-
Senior Quality Manager
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob DescriptionThis role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our client's customers who interact with a WNS employee and provide insights back to the client and operations on opportunities to...
-
Training and Development Specialist
2 months ago
Cape Town, Western Cape, South Africa Robertson and Caine Full timeJob SummaryWe are seeking a highly skilled Training Officer to join our team at Robertson and Caine. The successful candidate will be responsible for developing and implementing training programs that drive operational excellence and quality assurance.Key ResponsibilitiesTraining Needs AnalysisConduct skills audits and consultations with factory and...
-
Training and Development Specialist
2 months ago
Cape Town, Western Cape, South Africa Robertson and Caine Full timeJob SummaryWe are seeking a highly skilled and experienced Training and Development Specialist to join our team at Robertson and Caine. As a key member of our organization, you will be responsible for designing and delivering training programs that enhance the skills and knowledge of our employees.Key ResponsibilitiesTraining Needs AnalysisConduct skills...
-
Training and Development Specialist
2 days ago
Cape Town, Western Cape, South Africa Robertson and Caine Full timeKey Responsibilities:Maintain and adhere to quality standards at all times.Identify gaps and root causes, present and implement corrective / measurable solutionsHave a direct impact on the quality defect counts within the factories where deployedTraining and Development:Set up and co-manage the SDC at the relevant factory / factoriesDevelop the Skills Matrix...
-
Senior Quality Manager
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Senior Quality ManagerWNS Global Services is seeking a highly skilled Senior Quality Manager to lead our quality function and drive excellence in customer experience delivery.Key Responsibilities:Collaborate with senior leadership to develop and implement a quality framework that drives account performance.Oversee the delivery of quality...
-
Senior Quality Manager
2 months ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Senior Quality ManagerWNS Global Services is seeking a highly skilled Senior Quality Manager to lead our quality function and drive excellence in customer experience delivery.Key Responsibilities:Collaborate with senior leadership to develop and implement a quality framework that drives account performance.Oversee the delivery of quality...
-
Senior Quality Manager
2 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Senior Quality ManagerWNS Global Services is seeking a highly skilled and experienced Senior Quality Manager to lead our quality function and drive excellence in customer experience delivery.Key Responsibilities:Collaborate with senior leadership to develop and implement a quality framework that drives account performance.Oversee the delivery of...
-
Training and Development Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Robertson and Caine Full timeAt Robertson and Caine, we are seeking a highly skilled Training and Development Specialist to join our team. The successful candidate will be responsible for identifying training and development needs on the lines / within departments by conducting Skills Audits and regular consultations with Factory / Department / Line Managers.Key Responsibilities:Develop...
-
Training and Development Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Robertson and Caine Full timeJob Title: Training OfficerRobertson and Caine is seeking a highly skilled and experienced Training Officer to join our team.Key Responsibilities:Operational Excellence: Collaborate with factory and department managers to identify training needs and develop skills matrices.Training Program Development: Design and deliver training programs that meet the needs...
-
Senior Citrus Production Supervisor
2 days ago
Cape Town, Western Cape, South Africa National Training Institute Full timeAs the Senior Citrus Production Supervisor at National Training Institute, you will oversee the daily operations of our citrus production unit. Key responsibilities include planning and organizing production manpower, infrastructure, budgets, and administration.Requirements:A tertiary qualification in agricultureAt least 5 years of relevant and practical...
-
Senior Citrus Production Specialist
1 week ago
Cape Town, Western Cape, South Africa National Training Institute Full timeCareer Opportunity: Senior Citrus Production SpecialistAbout UsPATRYSBERG GROUP is a dynamic and progressive citrus company based in the Olifants River Valley, South Africa. With a strong focus on quality and innovation, we strive to be a leader in the citrus industry.Job DescriptionWe are seeking an experienced Senior Citrus Production Specialist to join...