Senior Training and Quality Leadership

3 weeks ago


Cape Town, Western Cape, South Africa TTEC Full time
Job Title

Senior Training and Quality Leadership

TTEC is seeking a Senior Training and Quality Leadership professional to join our team. As a Senior Training and Quality Leadership professional, you will be responsible for driving site performance, developing and implementing improvement plans, and leading the development and implementation of quality operating models and standards.

Key Responsibilities:

  • Drive site performance by partnering with the site operational leadership team to conduct a quantitative and qualitative analysis of site performance.
  • Develop and implement improvement plans to improve performance and close learning or knowledge gaps.
  • Develop and implement quality operating models and standards to drive site performance.
  • Lead the development and implementation of learning and quality initiatives to improve site performance.
  • Collaborate with the global learning team to provide input, review created materials, and support delivery of workshops.

Requirements:

  • Motivated and enthusiastic leader with a strong track record of driving and managing performance in the Quality and Learning field.
  • Excellent written and spoken English communication skills.
  • Excellent interpersonal skills.
  • Ability to work independently and as part of a team.
  • Ability to facilitate quality calibrations in a face-to-face and virtual environment.
  • Experience in improving performance through a Quality Management Tool.

What We Offer:

  • A supportive and inclusive culture.
  • A global team of curious lifelong learners.
  • A competitive compensation package and performance bonus opportunities.
  • Tuition reimbursement.

How to Apply:

If you are a motivated and enthusiastic leader with a strong track record of driving and managing performance in the Quality and Learning field, please submit your application.



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