Training Lead

2 weeks ago


Cape Town, Western Cape, South Africa TTEC Full time

Job Title: Trainer - Nights

 

At TTEC, we're passionate about creating a culture of continuous improvement, and we're looking for a skilled Training Lead to join our team in Cape Town. As a Training Lead, you'll play a critical role in bringing humanity to business by delivering exceptional training programs that empower our contact center advocates.

 

Key Responsibilities:

  1. Coordinates and facilitates training courses for contact center advocates.
  2. Stays up-to-date with developments in learning technologies and provides guidance and support on their use.
  3. Works closely with subject matter experts to provide training support and troubleshoot technical issues related to learning programs.
  4. Monitors training personnel records to ensure compliance with company, quality, and regulatory requirements.
  5. Analyzes course evaluations to judge effectiveness and implement suggestions for improvement.

 

Requirements:

  1. Bachelor's degree in a relevant field.
  2. Leadership experience and demonstrated motivational and interpersonal skills.
  3. Experience working with learning technologies and MS Office applications.
  4. Excellent communication and facilitation skills, including oral presentations and written communication.

 

About TTEC:

We're a leading customer experience technology and services company, dedicated to creating memorable experiences for our clients' customers. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.


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