Senior Training and Quality Manager

4 weeks ago


Cape Town, Western Cape, South Africa TTEC Full time

Job Summary

We are seeking a highly skilled Senior Training and Quality Manager to join our team at TTEC. As a key member of our organization, you will be responsible for leading the development and implementation of improvement plans for individual(s), team(s), and site(s) under your umbrella of responsibility.

Key Responsibilities

  • Drive site performance by partnering and consulting with the site operational leadership team to conduct a quantitative and qualitative analysis of site/ regional performance.
  • Be accountable for creating and driving appropriate action plans with key stakeholders.
  • Develop and implement quality solutions or plans to improve performance and close learning or knowledge gaps.
  • Lead the development and implementation of training plans, ensuring that they are aligned with business objectives and meet the needs of the team.
  • Collaborate with the global learning team to provide input, review created materials, and support delivery of workshops.

Requirements

  • Minimum 1 year call center or equivalent work experience.
  • Excellent written and spoken English communication skills.
  • Excellent interpersonal skills.
  • Excellent organizational skills.
  • Able to work independently, as well as extremely team-focused.
  • Meticulous attention to detail.
  • Able to work cooperatively with people of diverse backgrounds.
  • Receptive to feedback, takes directions, and is aware of development areas.
  • Ability to self-motivate and manage own time.
  • Ability to own your own development and with a growth mindset.

What We Offer

  • Supportive of your career and professional development.
  • An inclusive culture and community-minded organization where giving back is encouraged.
  • A global team of curious lifelong learners guided by our company values.
  • A great compensation package and performance bonus opportunities.


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