Senior Training and Quality Manager
4 weeks ago
Job Summary
We are seeking a highly skilled Senior Training and Quality Manager to join our team at TTEC. As a key member of our organization, you will be responsible for leading the development and implementation of improvement plans for individual(s), team(s), and site(s) under your umbrella of responsibility.
Key Responsibilities
- Drive site performance by partnering and consulting with the site operational leadership team to conduct a quantitative and qualitative analysis of site/ regional performance.
- Be accountable for creating and driving appropriate action plans with key stakeholders.
- Develop and implement quality solutions or plans to improve performance and close learning or knowledge gaps.
- Lead the development and implementation of training plans, ensuring that they are aligned with business objectives and meet the needs of the team.
- Collaborate with the global learning team to provide input, review created materials, and support delivery of workshops.
Requirements
- Minimum 1 year call center or equivalent work experience.
- Excellent written and spoken English communication skills.
- Excellent interpersonal skills.
- Excellent organizational skills.
- Able to work independently, as well as extremely team-focused.
- Meticulous attention to detail.
- Able to work cooperatively with people of diverse backgrounds.
- Receptive to feedback, takes directions, and is aware of development areas.
- Ability to self-motivate and manage own time.
- Ability to own your own development and with a growth mindset.
What We Offer
- Supportive of your career and professional development.
- An inclusive culture and community-minded organization where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- A great compensation package and performance bonus opportunities.
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