Hotel Operations Manager
2 weeks ago
The Royal Portfolio seeks a seasoned Duty Manager to oversee the daily operations of our luxury hotel. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service.
Main Responsibilities- Lead and manage the hotel's daily operations, ensuring seamless execution of tasks and activities.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Collaborate with departments to ensure effective communication and problem-solving.
- Assist in the absence of the General Manager, providing leadership and guidance to the team.
- Monitor and maintain health and safety standards throughout the hotel.
Requirements and Qualifications
- 5 years' experience in a luxury hotel environment.
- 3 years' experience in Room Division, Food & Beverage, or Housekeeping.
- Diploma in Hospitality or equivalent.
- Strong English verbal and written communication skills.
- International language skills a plus.
We are looking for a candidate who is a good cultural fit for The Royal Portfolio and can work effectively as part of a team. South African citizenship is advantageous, and a valid work permit is essential for non-South African candidates. A pre-employment polygraph test is a condition of employment.
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