Hotel Operations Manager

2 weeks ago


Cape Town, Western Cape, South Africa The Royal Portfolio Full time

The Royal Portfolio seeks a seasoned Duty Manager to oversee the daily operations of our luxury hotel. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service.

Main Responsibilities
  • Lead and manage the hotel's daily operations, ensuring seamless execution of tasks and activities.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Collaborate with departments to ensure effective communication and problem-solving.
  • Assist in the absence of the General Manager, providing leadership and guidance to the team.
  • Monitor and maintain health and safety standards throughout the hotel.

Requirements and Qualifications

  • 5 years' experience in a luxury hotel environment.
  • 3 years' experience in Room Division, Food & Beverage, or Housekeeping.
  • Diploma in Hospitality or equivalent.
  • Strong English verbal and written communication skills.
  • International language skills a plus.

We are looking for a candidate who is a good cultural fit for The Royal Portfolio and can work effectively as part of a team. South African citizenship is advantageous, and a valid work permit is essential for non-South African candidates. A pre-employment polygraph test is a condition of employment.



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