Hotel Operations Manager

2 months ago

Cape Town, Western Cape, South Africa Career Custodians Full time

Hotel Operations Officer Job Description

At Career Custodians, we are seeking a highly skilled and detail-oriented individual to join our team as a Hotel Operations Officer. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day operations of our hotel.

Key Responsibilities:

  • Front Desk Management: Manage the front desk operations, including check-in, check-out, and guest inquiries, ensuring a seamless and efficient experience for our guests.
  • Housekeeping and Maintenance Coordination: Coordinate with housekeeping and maintenance staff to ensure rooms are clean and well-maintained, meeting the highest standards of cleanliness and quality.
  • Inventory Management: Monitor and maintain the hotel's inventory of supplies and amenities, ensuring that we have the necessary resources to provide exceptional service to our guests.
  • Guest Feedback and Resolution: Handle guest feedback and resolve any issues or complaints in a timely and satisfactory manner, demonstrating a commitment to customer satisfaction.
  • Departmental Coordination: Coordinate with other departments, such as food and beverage, to ensure smooth operations and guest satisfaction, fostering a collaborative and supportive team environment.
  • Standard Operating Procedures: Assist in the development and implementation of standard operating procedures and policies, ensuring that our operations are efficient, effective, and compliant with industry standards.
  • Inspections and Quality Control: Conduct regular inspections of the hotel to ensure compliance with cleanliness and safety standards, identifying areas for improvement and implementing corrective actions.
  • Staff Training and Development: Train and supervise hotel staff to ensure high-quality service delivery, providing guidance and support to help them excel in their roles.
  • Performance Monitoring: Assist in monitoring and analyzing key performance indicators to identify areas for improvement, making data-driven decisions to drive business growth and success.

Requirements:

  • Hotel Operations Experience: Prior experience in hotel operations or a similar role, demonstrating a strong understanding of hotel operations and management principles.
  • Organizational and Multitasking Skills: Strong organizational and multitasking skills, with the ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, colleagues, and stakeholders.
  • Customer-Focused Mindset: A customer-focused mindset, with a knack for problem-solving and a commitment to delivering exceptional service to our guests.
  • Technical Skills: Familiarity with hotel management systems and software, with the ability to learn and adapt to new technologies.
  • Pressure Management: Ability to work well under pressure and in a fast-paced environment, remaining calm and composed in challenging situations.
  • Attention to Detail: Attention to detail and a commitment to maintaining high standards, ensuring that our operations are efficient, effective, and compliant with industry standards.
  • Education: High school diploma or equivalent; relevant certifications a plus.

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