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Hotel Operations Manager
2 months ago
- Deliver exceptional guest experiences and ensure complete satisfaction.
- Act as the primary point of contact for guests and anticipate their needs.
- Maintain effective interdepartmental communication and liaison to ensure guest and staff satisfaction.
- Support the Rooms Division and Food & Beverage Department in managing hotel operations.
- In the absence of the General Managers, assume the role of Senior Manager and point of contact at the hotel.
- Make decisions with the company's interest first, while prioritizing guest and staff safety.
- Monitor health and safety throughout the hotel.
- Lead site inspections and guide guests around the property.
- Embody the company's purpose and values, ensuring the hotel is immersed in the TRP Culture.
- 5 years' experience in a luxury 5* establishment (Required)
- 3 years' Room Division experience (Preferred)
- 3 years' Food & Beverage experience (Preferred)
- 3 years' Housekeeping experience (Preferred)
- 5 years' Hotel Management experience (Required)
- Diploma in Hospitality (Required)
- Strong English verbal and written communication skills
- International Language (Preferred)
- Systems - Micros (POS), Opera (PMS), Microsoft Office
The Royal Portfolio is a luxury hotel group that prioritizes guest satisfaction and staff well-being. We are committed to providing a complete experience and perfect stay for our guests.
As a Duty Manager, you will be part of a team that values cultural fit and teamwork. South African citizenship is advantageous, and a valid work permit is essential for non-South African candidates. All staff undergo a pre-employment polygraph test as a condition of employment.
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