Academic Support Specialist
1 week ago
MasterStart is a dynamic and fast-growing EdTech company that's revolutionizing online education. We believe in the power of human connection and offer flexible, fully supported online learning programs that empower professionals to adapt and excel in today's fast-paced world.
Job Title: Learner Success CoordinatorWe're seeking a hands-on Learner Success Coordinator who shares our passion for helping others grow. The ideal candidate will be versatile, proactive, and have a strong grasp of industry best practices.
Key Responsibilities- Provide learner onboarding, support, course quality assurance, and learner guidance.
- Support the Learner Success Coach with back-end tasks.
- Act as a point of contact for learners seeking support for pastoral, technical, and academic issues.
- Confirm courses with Industry Experts and Learner Success Coaches.
- Conduct weekly check-ins with Learner Success Coaches for alignment.
- Monitor and update learner tracking tools and generate reports for business.
- Manage queries and Zendesk for allocated shifts.
- Provide partnership support and coordination where required.
- Maintain accurate records of learner interactions.
- Vet Gradebooks and learner results.
- Create and distribute certificates and statement of results.
- Minimum qualification: Diploma in Business Management (NQF 6)
- Bachelor of Business Administration, BCom, or a related field in Business Management
- At least 2 years of experience in coordination and academic support
- Strong understanding of Higher Education regulations, processes, and the education landscape
- Excellent administrative and reporting abilities
- Passion for learner support and attention to detail
- Exceptional communication and time management skills
Access to a stable and fast internet connection
A quiet and professional workspace at home
Working HoursShift work: 8:00-17:00 Mondays to Fridays/ 12:00-20:00 alternate Mondays and Wednesdays and Saturday 8:00 -13:00
Hybrid role: Cape Town based
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Academic Support Specialist
1 week ago
Cape Town, Western Cape, South Africa MasterStart Full timeJob Title: Learner Success CoordinatorMasterStart is a dynamic and fast-growing EdTech company that's revolutionizing online education. We're passionate about empowering professionals to adapt and excel in today's fast-paced world. As a Learner Success Coordinator, you'll play a vital role in helping us achieve this mission.Job SummaryWe're seeking a highly...
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Academic Support Specialist
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Cape Town, Western Cape, South Africa MasterStart Full timeJob Title: Learner Success CoordinatorMasterStart is a dynamic and fast-growing EdTech company that's revolutionizing online education. We're passionate about empowering professionals to adapt and excel in today's fast-paced world. As a Learner Success Coordinator, you'll play a vital role in helping us achieve our mission.Job SummaryWe're seeking a highly...
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Academic Support Specialist
4 days ago
Cape Town, Western Cape, South Africa MasterStart Full timeAbout MasterStartMasterStart is a dynamic and fast-growing EdTech company that's revolutionizing online education. We believe in the power of human connection and offer flexible, fully supported online learning programs that empower professionals to adapt and excel in today's fast-paced world.Job SummaryWe're seeking a highly skilled and passionate Learner...
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Cape Town, Western Cape, South Africa MasterStart Full timeJob Title: Learner Success CoordinatorMasterStart is a dynamic and fast-growing EdTech company that is revolutionizing online education. We believe in the power of human connection and offer flexible, fully supported online learning programs that empower professionals to adapt and excel in today's fast-paced world. We're looking for a hands-on Learner...
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Cape Town, Western Cape, South Africa MasterStart Full timeAbout MasterStartMasterStart is a dynamic and fast-growing EdTech company that's revolutionizing online education. We believe in the power of human connection and offer flexible, fully supported online learning programs that empower professionals to adapt and excel in today's fast-paced world.Job Title: Learner Success CoordinatorWe're seeking a hands-on...
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