Senior Customer Service Representative

3 weeks ago


Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

We are seeking a highly skilled Senior Customer Service Representative to join our team at Jai Search Consultancy in Cape Town. The successful candidate will possess excellent communication skills in English and Dutch, both written and verbal.

Job Summary

The ideal candidate will have a minimum of 1-2 years customer service experience, preferably in the BPO sector. They should also have strong attention to detail, with an emphasis on customer service, and proven troubleshooting skills, especially when dealing with new or complex issues.

Responsibilities

  • Provide exceptional customer service to clients via various channels (phone, email, chat)
  • Resolve customer complaints in a timely and professional manner
  • Collaborate with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to improve skills and knowledge

Requirements

To be considered for this role, you must have:

  • A minimum of 1-2 years customer service experience, preferably in the BPO sector
  • Excellent communication skills in English and Dutch, both written and verbal
  • Strong attention to detail, with an emphasis on customer service
  • Proven troubleshooting skills, especially when dealing with new or complex issues
  • A passion for technology, a plus

What We Offer

Jai Search Consultancy offers a competitive salary package, including a basic salary of R30,000 per month, as well as a commission structure based on upselling performance. Our office is located in Cape Town City or Claremont, with hybrid rotational office work options available. Working hours are Monday to Friday, 8 am to 5 pm. Industry: BPO, Telecommunication.



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