Senior Customer Service Representative

2 weeks ago


Cape Town, Western Cape, South Africa RMV Solutions Recruitment Full time
About the Role

We are seeking a highly skilled and motivated Senior Customer Service Representative to join our team. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in Germany.

Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner
  • Provide solutions to customer issues and concerns
  • Work closely with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction targets
Requirements:
  • Native level fluency in German language (verbal and written skills essential)
  • Excellent communication and problem-solving skills
  • Previous customer service experience preferred
  • Ability to work in a fast-paced environment
What We Offer:
  • Competitive salary: R200,000 per annum
  • Full-time, permanent contract
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
Additional Benefits:
  • Fully paid product and systems training provided
  • Daily interactions with international passengers with queries and compliments
  • No criminal record required


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