Global SAP SuccessFactors Support Specialist
1 month ago
The Global SAP SuccessFactors Support Analyst role offers a unique opportunity to be part of an exciting initiative at Dentons. As a key member of the Global Talent Transformation Program, you will provide technical support for SAP SuccessFactors, working closely with the Talent Applications Support Manager. Your primary responsibility will be to ensure the highest possible quality and standards within Dentons' service level targets.
Key Responsibilities- Implementing Incident Management processes on an IT Service Management System to meet the ongoing needs of the business
- Triage tickets based on their subject matter and complexity, and when required assign to one of several technical or process specialists
- Perform support fixes which can be resolved 'first time' without escalation
- Maintain global system security roles and supporting content (for example, profiles, forms, updates to notifications, workflows, alerts, templates, picklists, field labels, etc.)
- Produce regular reports, in agreed formats / data sets
- Measure and monitor service level targets and follow up with ticket owners before breaches occur
- Monitor System Implementation partner portal to ensure that linked tickets are maintained / updated
- Help to maintain user FAQs, 'How To' guides and other support documentation on Teams
- Keep up to date in respect of SuccessFactors HCM functionality
- Strong SuccessFactors experience, with both functional and technical skills:
- Employee Central (Core & Time) and Recruitment modules are essential
- Onboarding, Learning, Performance & Goals are desirable
- Background providing a high level of customer services in an IT and HR environment would be ideal
- Demonstrated ability to troubleshoot
- Problem-solving mindset
- Excellent verbal and communication skills. Additional languages advantageous
- Excellent client service skills
- Advanced Excel – experience with pivot tables and graphs
- Self-motivated and able to work under limited supervision
- Highly organised, able to multi-task and meet deadlines
- May be required to be on call
We are a truly global law firm and as such, always welcome hearing from those with foreign language capabilities. Additionally, we would be delighted to hear from candidates with a global background including professional experience gained across different geographies.
Disclaimer: Please ensure when applying for this role you are legally eligible to work/live in your location. Visa sponsorship or relocation costs will not be provided.
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