Global SAP SuccessFactors Support Specialist

4 weeks ago

Johannesburg, Gauteng, South Africa Dentons Full time
Introduction

The Global SAP SuccessFactors Support Analyst role presents an exciting opportunity to be part of a dynamic team at Dentons. Reporting to the Talent Applications Support Manager, you will provide technical support for SAP SuccessFactors, a key component of our Global Talent Transformation Program. With our transformation program already live in several regions, including Australia, Canada, the US, Europe, and Singapore, and more regions soon to follow, this is an ideal time to join our team and contribute to the success of our clients.

Why Dentons

Dentons is a forward-thinking law firm that values innovation and collaboration. We are committed to providing holistic business solutions to our clients and are driven by the diverse perspectives of our people, clients, and communities. With a presence in over 80 countries, we offer a unique opportunity to work with a global team and make a meaningful impact.

Key Responsibilities

As a Global SAP SuccessFactors Support Analyst, your key responsibilities will include:

  • Implementing incident management processes on an IT service management system to meet the evolving needs of the business
  • Triage tickets based on their subject matter and complexity, and assign them to technical or process specialists as needed
  • Performing support fixes that can be resolved without escalation
  • Maintaining global system security roles and supporting content, including profiles, forms, updates to notifications, workflows, alerts, templates, picklists, and field labels
  • Producing regular reports in agreed formats and data sets
  • Monitoring service level targets and following up with ticket owners before breaches occur
  • Helping to maintain user FAQs, 'How To' guides, and other support documentation on Teams
  • Staying up-to-date with SuccessFactors HCM functionality
Requirements

To be successful in this role, you will need:

  • Strong experience with SAP SuccessFactors, including functional and technical skills
  • Employee Central (Core & Time) and Recruitment modules are essential
  • Onboarding, Learning, Performance & Goals are desirable
  • Background providing high-level customer service in an IT and HR environment would be ideal
  • Demonstrated ability to troubleshoot and problem-solve
  • Excellent verbal and communication skills, with additional languages advantageous
  • Excellent client service skills
  • Advanced Excel skills, including pivot tables and graphs
  • Self-motivation and ability to work under limited supervision
  • Highly organized, able to multi-task, and meet deadlines
Language Capabilities/International Experience

We welcome applications from candidates with foreign language capabilities and a global background, including professional experience gained across different geographies.

Disclaimer: Please ensure you are legally eligible to work/live in your location. Visa sponsorship or relocation costs will not be provided.

Benefits

We offer a competitive remuneration and benefits package that reflects your experience and location.

Diversity & Inclusion

We are committed to creating an inclusive culture that respects individual differences and promotes diversity within the profession.

Equal Opportunities

We are an equal opportunities employer and welcome applications from all qualified candidates.

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