Associate Director, Technical Operations

4 days ago


George, Western Cape, South Africa University of Toronto Full time
Job Summary

The University of Toronto's Temerty Faculty of Medicine is seeking a highly skilled and experienced Associate Director, Technical Operations & Infrastructure to lead and mentor a team of IT professionals in designing, implementing, and maintaining complex technical systems and services.

Key Responsibilities
  • Lead and mentor a team of IT professionals to design, implement, and maintain complex technical systems and services.
  • Oversee the continuous development and maintenance of a highly reliable, modern, and enterprise-grade IT infrastructure.
  • Manage technical support and AV operations to support learners, faculty, and staff.
  • Optimize the activities of application and data architecture teams and departmental IT units within the faculty.
  • Assume full responsibility for hosting and operating business-critical systems, the faculty's physical network infrastructure, and security services and systems.
Requirements
  • University degree or equivalent combination of education and experience in a relevant field.
  • Eight years of experience in enterprise information technology operations leading teams in a university, government, or healthcare setting.
  • Strong understanding of modern infrastructure technologies, including data centers, networks, cloud, and security.
  • Strong understanding of network design and secure architectures.
  • Proven success with agile project management software development methodologies.
  • Knowledge and understanding of emerging trends in education technologies, networks, distance education initiatives, and diverse computer platforms.
  • Experience developing and leading high-functioning teams, including the ability to engage and motivate staff and teams.
  • Strong financial acumen, including financial analysis, budgeting, and forecasting experience.
  • Experience negotiating with service providers, establishing, and monitoring service level agreements.
  • Proven commitment to equity, diversity, and inclusivity.
  • Results-oriented and the ability to build a high-performance culture.
  • Excellent communication and conflict resolution skills.
  • Excellent project management and organizational skills.
  • Ability to seize opportunities to improve technology processes while managing multiple demands concurrently in a high-pressure environment.
  • Flexibility in adapting to change and participating in consultative decision-making processes.
  • Ability and inclination to keep technical skills up-to-date and relevant.
Assets
  • A graduate degree or professional license in a related field.
About the University of Toronto

The University of Toronto is a global leader in ground-breaking research and education, with a strong commitment to equity, diversity, and inclusivity.

Why Work at the University of Toronto?

The University of Toronto offers a dynamic and inclusive work environment, with opportunities for professional growth and development.



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