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RMB Production Support Specialist
4 weeks ago
Company Overview
RMB is a leading financial services provider in South Africa, known for its commitment to excellence and innovation.
About the Role
We are seeking an experienced RMB Production Support Analyst to join our team. This role will provide end-to-end production and project support for all applications in production, ensuring the smooth running of day-to-day activities and optimizing the efficient performance of applications and related processes.
Responsibilities
- Provide specialist business and systems support to Corporate and Investment (C&I) banking clients to minimize business disruption and enable business continuity.
- Serve as a liaison between various product and client engagement teams.
- Provide end-to-end resolution of production queries raised by the client engagement teams while ensuring constant liaison activities with relevant stakeholders until resolution.
- Troubleshoot existing integrations and provide technical support to our C&I clients.
- Communicate product and detailed data specifications to clients and partners as needed in technical or non-technical client meetings.
- Perform full system, data integrity, and user acceptance testing with technology platforms.
- Provide technical expertise and guidance to clients' representatives and technical specialists.
Requirements
- A relevant degree
- 3-5 years technical and support experience, with hands-on experience with various platform technologies
- At least two years' exposure to Foreign Exchange, preferably in a Banking environment, and/or related industry knowledge
- In-depth knowledge of SWIFT (MT and MX message formats), ISO 20022 cross-border payments, and reporting (CBPR+) messages
- Knowledge of Balance of Payments Reporting (BOP) reporting to SARB and exchange control processes
- An understanding of a Dealing desk, which facilitates trades
- Knowledge of API integrations and providing technical support on the same, preferably in a Banking environment, and experience in reading log files
- Knowledge of relevant internet and connectivity protocols
- Experience with SQL and various databases (e.g., MySQL)
- Knowledge of APIs (REST) and the ability to understand JSON/XML/SQL files
- Expert experience in reading log files, understanding of reading traceroute and telnets
What We Offer
- Opportunities to collaborate and create innovative solutions for our clients
- Work in a dynamic team and hone your Foreign Exchange knowledge and skills
Salary Information
The estimated salary for this role is around R750,000 per annum, depending on experience and qualifications.
We Are An Equal Opportunities Employer
We welcome applications from diverse candidates who share our values and are passionate about delivering exceptional service.
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