Technical Support Team Lead
3 days ago
- A basic understanding of Computer Studies, with a minimum grade of A
- Experience in database management, preferably with MySQL
- Excellent Excel skills, with proficiency in generating reports
- A strong command of the English language, with excellent telephone and email etiquette
- Impeccable time management, with the ability to process system flows and report back on issues
This role requires a motivated, passionate, and enthusiastic individual who is willing to learn and work as part of a team.
Key Responsibilities- Manage the troubleshooting and resolution of technical issues reported by onsite field technicians
- Develop skills in basic ITC understanding, A/N, and other relevant areas
- Ensure the TSS department meets daily critical tasks, and notify managers in a timely manner if tasks are not met
- Maintain good levels of service delivery to the rest of the company
- Manage the testing of the Website/ERP on a weekly basis, including identifying and escalating issues
- Assist with analyzing data and reporting, and conduct quality control audits on technical repairs and installations
This role also involves attending meetings with the manager, understanding company systems, and facilitating quick turnarounds for customer queries.
Requirements- Grade 12 with relevant qualification, or equivalent
- Strong management skills with a minimum of 3 years previous experience
- Excellent attention to detail, strong administration skills, and impeccable time management
- Ability to motivate team members and develop their skills
- Experience with training and upskilling team members
This role offers a salary negotiable dependent on experience, and the opportunity to work with a reputable company.
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