IT Support Team Leader Expert

3 weeks ago


Pinetown, KwaZulu-Natal, South Africa Time Personnel Full time

Job Title: IT Support Technician Team Leader

Job Summary: We are seeking a highly skilled and experienced IT Support Technician Team Leader to join our team at Time Personnel. The successful candidate will be responsible for leading a team of IT support technicians and ensuring the delivery of excellent IT services to our clients.

Key Responsibilities:

  1. Lead a team of IT support technicians and ensure they have the necessary skills and knowledge to provide excellent IT services.
  2. Ensure the delivery of excellent IT services to our clients, including the resolution of technical issues and the provision of technical support.
  3. Identify areas for improvement in our IT services and implement changes to improve efficiency and effectiveness.
  4. Manage the testing of our website and ERP system on a weekly basis, including the identification of issues and the escalation of problems to the relevant teams.
  5. Analyse data and report on trends related to IT services, including issues with hijackings, thefts, and poor fitments by field technicians.
  6. Conduct quality control audits on technical repairs and new installations using the ERP system.
  7. Attend meetings with your manager as required and provide updates on your team's progress and any issues that need to be addressed.

Requirements:

  • Relevant qualifications, such as a degree in computer science or a related field.
  • Strong management skills with a minimum of 3 years' experience in a leadership role.
  • Excellent communication and interpersonal skills, including the ability to motivate and lead a team.
  • Strong technical skills, including experience with IT systems and software.
  • Ability to work independently and as part of a team.

Salary: R negotiable dependent on experience.

Language: English



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