IT Support Team Leader Expert
3 weeks ago
Job Title: IT Support Technician Team Leader
Job Summary: We are seeking a highly skilled and experienced IT Support Technician Team Leader to join our team at Time Personnel. The successful candidate will be responsible for leading a team of IT support technicians and ensuring the delivery of excellent IT services to our clients.
Key Responsibilities:
- Lead a team of IT support technicians and ensure they have the necessary skills and knowledge to provide excellent IT services.
- Ensure the delivery of excellent IT services to our clients, including the resolution of technical issues and the provision of technical support.
- Identify areas for improvement in our IT services and implement changes to improve efficiency and effectiveness.
- Manage the testing of our website and ERP system on a weekly basis, including the identification of issues and the escalation of problems to the relevant teams.
- Analyse data and report on trends related to IT services, including issues with hijackings, thefts, and poor fitments by field technicians.
- Conduct quality control audits on technical repairs and new installations using the ERP system.
- Attend meetings with your manager as required and provide updates on your team's progress and any issues that need to be addressed.
Requirements:
- Relevant qualifications, such as a degree in computer science or a related field.
- Strong management skills with a minimum of 3 years' experience in a leadership role.
- Excellent communication and interpersonal skills, including the ability to motivate and lead a team.
- Strong technical skills, including experience with IT systems and software.
- Ability to work independently and as part of a team.
Salary: R negotiable dependent on experience.
Language: English
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