Technical Support Team Lead
1 month ago
- Key Responsibilities:
- Troubleshoot and resolve technical problems reported by onsite field technicians.
- Develop and maintain a strong understanding of company systems and internal processes to provide effective support.
- Ensure the Technical Support Services (TSS) team meets daily critical tasks and notifies managers of any potential delays.
- Identify and address areas where staff may be lacking in required skills to maintain good levels of service delivery.
- Manage the testing of the website and ERP on a weekly basis to ensure features are working correctly and reports are running accurately.
- Conduct quality control audits on technical repairs and new installations using the ERP system.
- Attend meetings with managers as required.
- Requirements:
- Grade 12 or relevant qualification.
- Minimum 3 years of experience in a management role with a strong understanding of computer studies.
- Proficient in Excel and able to compile reports.
- Excellent command of the English language and communication skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and administration skills.
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