IT Support Team Leader

2 months ago


Pinetown, KwaZulu-Natal, South Africa Time Personnel Full time
Job Description

Time Personnel is seeking a highly skilled and experienced IT Support Team Leader to join our team. In this role, you will be responsible for leading a team of technical support specialists and ensuring the delivery of high-quality IT services to our clients.

Key Responsibilities
  • Lead a team of technical support specialists to provide timely and effective resolution of IT-related issues.
  • Develop and implement technical support processes and procedures to ensure consistent and high-quality service delivery.
  • Collaborate with other departments to ensure seamless communication and coordination of IT services.
  • Identify and implement opportunities for process improvements and cost savings.
  • Develop and maintain a strong understanding of our clients' technical requirements and provide guidance to the team on technical support strategies.
  • Ensure that all technical support activities are conducted in accordance with company policies and procedures.
Requirements
  • Minimum 3 years of experience in a technical support leadership role.
  • Strong technical knowledge and expertise in IT infrastructure, applications, and operating systems.
  • Excellent communication, interpersonal, and leadership skills.
  • Able to work effectively in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong analytical and problem-solving skills.


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