Service Operations Coordinator

4 days ago


Cape Town, Western Cape, South Africa The Legends Agency Full time

We are seeking a dedicated and professional Customer Service Professional to join The Legends Agency in Cape Town. As a Service Operations Coordinator, you will play a vital role in ensuring the smooth operation of daily service activities.

Job Title: Service Operations Coordinator

Location: Cape Town

Salary: Market Related (R250,000 - R350,000 per annum)

About This Opportunity

This is an exciting opportunity for a skilled and experienced Customer Service Professional to join our dynamic team at The Legends Agency. As a Service Operations Coordinator, you will be responsible for assisting clients, coordinating with service providers, scheduling technicians, and ensuring the efficient execution of daily service activities.

  • Key Responsibilities:
  • Client Assistance:
    • Assist clients telephonically, via email, and walk-ins.
    • Communicate promptly and professionally with clients to address their needs and concerns.
  • Service Coordination:
    • Log calls with relevant service providers and ensure timely follow-up.
    • Send quotes to clients based on assessments and follow up as needed.
    • Sign off on bills and ensure accuracy.
  • Scheduling and Organization:
    • Book call-outs and jobs for the day on the calendar.
    • Schedule technicians for the day and ensure they are informed of their tasks.
    • Ensure technicians have the relevant parts and tools required for their jobs.
  • Equipment Management:
    • Tag all equipment coming in for repairs with the clients details.
    • Order parts when required and ensure timely delivery.
  • Site Visits:
    • Go to sites when required to oversee or assist with service activities.
  • General Administration:
    • Maintain organized records of all service activities.
    • Ensure all administrative tasks related to service are completed efficiently.
Requirements

To be successful in this role, you will need:

  • Previous experience in the service industry.
  • A valid driver's license.
  • Strong organizational and multitasking skills.
  • Excellent communication skills, both written and verbal.
  • The ability to work independently and as part of a team.
  • A professional demeanor and promptness in all interactions.
What We Offer

We offer a competitive salary package, opportunities for professional growth and development, and a supportive and collaborative work environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we would love to hear from you



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