Service Operations Coordinator
4 days ago
We are seeking a dedicated and professional Customer Service Professional to join The Legends Agency in Cape Town. As a Service Operations Coordinator, you will play a vital role in ensuring the smooth operation of daily service activities.
Job Title: Service Operations CoordinatorLocation: Cape Town
Salary: Market Related (R250,000 - R350,000 per annum)
About This OpportunityThis is an exciting opportunity for a skilled and experienced Customer Service Professional to join our dynamic team at The Legends Agency. As a Service Operations Coordinator, you will be responsible for assisting clients, coordinating with service providers, scheduling technicians, and ensuring the efficient execution of daily service activities.
- Key Responsibilities:
- Client Assistance:
- Assist clients telephonically, via email, and walk-ins.
- Communicate promptly and professionally with clients to address their needs and concerns.
- Service Coordination:
- Log calls with relevant service providers and ensure timely follow-up.
- Send quotes to clients based on assessments and follow up as needed.
- Sign off on bills and ensure accuracy.
- Scheduling and Organization:
- Book call-outs and jobs for the day on the calendar.
- Schedule technicians for the day and ensure they are informed of their tasks.
- Ensure technicians have the relevant parts and tools required for their jobs.
- Equipment Management:
- Tag all equipment coming in for repairs with the clients details.
- Order parts when required and ensure timely delivery.
- Site Visits:
- Go to sites when required to oversee or assist with service activities.
- General Administration:
- Maintain organized records of all service activities.
- Ensure all administrative tasks related to service are completed efficiently.
To be successful in this role, you will need:
- Previous experience in the service industry.
- A valid driver's license.
- Strong organizational and multitasking skills.
- Excellent communication skills, both written and verbal.
- The ability to work independently and as part of a team.
- A professional demeanor and promptness in all interactions.
We offer a competitive salary package, opportunities for professional growth and development, and a supportive and collaborative work environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we would love to hear from you
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