Senior IT Asset and Configuration Management Professional

2 days ago

Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time
Job Title: Senior ITSM Asset and Configuration Management Specialist

We are seeking a highly skilled and experienced Senior ITSM Asset and Configuration Management Specialist to join our team at DLK Group (PTY) Ltd.

Key Responsibilities:
  • Design, configure, and implement an Asset and Configuration Management Database that integrates seamlessly with existing Asset Management systems.
  • Define and establish best practices for asset and configuration management within the organization.
  • Create and maintain the base level for configuration items (CIs) and related information in the CMDB.
  • Ensure that all ICT hardware and software assets are known, recorded, and easily accessible to relevant stakeholders.
  • Maintain and manage the relationships between CIs, ensuring accurate representation of the services, systems, and applications utilized by the business.
  • Collaborate with cross-functional teams to support integration and alignment of IT services.
  • Configure workflows and notifications within the ITSM tool to streamline asset and configuration management processes.
  • Ensure workflows align with organizational objectives and enhance operational efficiency.
  • Develop and maintain comprehensive documentation related to asset and configuration management processes, policies, and guidelines.
  • Generate regular reports on asset status, CI relationships, and compliance with ITIL standards.
  • Ensure adherence to ITIL practices and standards in all asset and configuration management activities.
  • Conduct regular audits and reviews of the CMDB and asset records to ensure data integrity and compliance.
  • Provide training and mentorship to team members and IT staff on asset and configuration management best practices and tools.
  • Act as a point of contact for advanced queries related to asset management and the CMDB.
Requirements:
  • National Diploma in IT or equivalent (mandatory).
  • ITIL Intermediate Certification (mandatory).
  • ITIL Managers/Expert Certification (advantageous).
  • Project Management Certification (PMP, PRINCE2, or equivalent preferred).
Experience:
  • 8+ years of relevant experience in IT asset management, configuration management, or related roles.
  • Proven experience in designing and managing CMDBs and ITSM tools.
  • Strong understanding of ITIL principles, especially related to Asset and Configuration Management.
  • Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) and asset management systems.
  • Proficiency in configuring workflows and notifications within ITSM platforms.

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