Software Configuration Specialist
1 month ago
We are seeking a detail-oriented Software Configuration Agent to handle the configuration and maintenance of software systems that support our clients' operations.
Key Responsibilities:- Verify that our systems meet client-specific requirements, such as custom setups, recent course renovations, cart types, booking provider integration, and potential signal challenges on-site.
- Configure course servers and software, ensuring proper zoning and mapping to optimize the client's course based on flow of play and operational needs.
- Identify the correct applications and features required by each client based on their subscriptions and purchases, and ensure they are properly configured for optimal use.
- Perform housekeeping tasks such as deactivating domain subscriptions and removing expired course data from the central database when contracts are canceled or changed.
- Maintain accurate logs in the CRM system, ensuring data integrity for performance analysis and reporting purposes.
- Monitor and roll out firmware and software updates to ensure systems and devices perform optimally across all client setups.
- Ensure all system configurations and software setups are completed within agreed timelines.
- Technical Proficiency: Experience with system configuration and software setup, particularly in a client-focused environment.
- Attention to Detail: Ability to cross-check all client-specific requirements and ensure systems are configured accordingly.
- Problem-solving: Strong troubleshooting and critical thinking skills to resolve software configuration issues and optimize course setups.
- Time Management: Ability to handle multiple projects, prioritize tasks, and meet deadlines.
- Communication: Strong verbal and written communication skills to effectively work with internal teams and clients.
- Adaptability: Ability to manage changing project requirements and unexpected challenges.
- Drive & Initiative: Self-motivated with the ability to work independently and proactively identify and resolve issues.
- IT certifications such as CompTIA A+, Linux skills, VMWare, or endpoint device management.
- Experience with cloud platforms, server setup, and maintenance (e.g., AWS, Google Cloud).
- Graduate studies in IT, Information Systems, or related fields.
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Software Configuration Specialist
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