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Leadership and Development Specialist

2 weeks ago

Durban, KwaZulu-Natal, South Africa TCH Group Full time

We are seeking a highly skilled Leadership and Development Specialist to join our team at TCH Group. In this role, you will be responsible for developing and motivating staff to maximise campaign potential.

About the Role:

  • Lead a high-performing team to drive sales and customer satisfaction ratings
  • Develop and motivate staff to maximise campaign potential
  • Work closely with your team to drive performance and quality
  • Manage day-to-day line activities, prioritise and make risk assessments
  • Use company methodology to ensure attendance and retention targets are achieved
  • Keep up to date with business development and new product lines

Requirements:

  • Minimum of 1 year's experience in a Leadership/Supervisory role, ideally in supporting Utilities in a contact centre
  • Experience within Sales, driving improvements to Quality and Customer Satisfaction ratings and Stakeholder Management
  • Adept in the Microsoft Suite of applications
  • Matric