Italian Speaking Customer Service and Sales Representative

19 hours ago


Cape Town, Western Cape, South Africa Black Pen Recruitment Full time
Job Title: Italian Speaking Customer Service and Sales Representative

Our client, a prestigious airline brand, is seeking a highly skilled and multilingual customer service and sales representative to join their team. As a customer relations representative, you will be responsible for providing exceptional customer service to passengers with pre and post-flight travel-related queries in Italian and English languages.

Key Responsibilities:

  • Assist passengers with travel-related queries in customer relations department in Italian and English languages
  • Work on airline reservations systems and handle voice calls in English and Italian, including some written correspondence
  • Daily interactions with international passengers with queries and compliments
  • Meet specific key performance indicators and client service levels

Requirements:

  • Native level fluency in Italian language: Verbal and Written
  • Located in South Africa
  • Permanent residence permit/South African ID holders only
  • Flexibility to work shifts
  • Fibre internet connection or fixed stable ADSL line required at own cost
  • UPS Solution required during load shedding

What We Offer:

  • Fully paid product and systems training provided
  • Training: 4 weeks (Fully Paid)
  • Probation period: 4 months


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