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Italian-speaking Customer Service Representative
2 months ago
At ABC Worldwide, we are seeking highly skilled and multilingual professionals to join our team as Italian-speaking Customer Sales and Service Representatives. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, handling inquiries, and resolving customer complaints in a professional and timely manner.
Key Responsibilities:- Provide superior airline reservation services to customers, handling inquiries and resolving issues related to ticket fares, flight schedules, bookings, and airline policies.
- Utilize your excellent communication and problem-solving skills to resolve customer complaints and offer alternative solutions.
- Work collaboratively with our team to ensure seamless customer service and sales operations.
- Native or advanced level Italian language skills, with excellent written and verbal communication abilities.
- Matric (Grade 12 or equivalent qualification) and computer literacy at an intermediate level.
- No criminal record and a proven track record of providing exceptional customer service.
- Experience in customer services, call centers, or the travel and tourism sector is advantageous.
- 8.5-9 hour shifts per day on rotation, with shifts rostered from Mondays to Sundays, including local and market public holidays.
- Operational hours: 09h00 - 21h15, with the option to work from home or at our offices located in V&A Waterfront, Cape Town.
- Work from home requires a fibre fixed-line internet connection and UPS solution at your own cost.
- Permanent, full-time employment with a market-related salary.
- Paid training and a comprehensive benefits package, including an employee assistance program, health insurance benefit, and provident fund.
