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Italian Speaking Customer Service Representative
2 months ago
Our client is a leading provider of inbound multichannel customer support services across various industries. They operate from strategically located centres in Fiji, South Africa, and Peru, and also have a work-from-home team in Namibia. As an international award-winning multilingual contact centre, they understand the importance of their staff and the relationships they build with clients. They strive to embody their clients' brands, which they call 'Our people, your brand.'
Job SummaryWe are seeking a highly skilled Italian-speaking customer service and sales representative to join our team. The successful candidate will be responsible for providing exceptional customer service to international passengers in Italian and English languages. The role involves working on airline reservations systems, handling voice calls, and responding to written correspondence. The ideal candidate will have native-level fluency in Italian, be located in South Africa, and have a permanent residence permit or South African ID.
Key Responsibilities- Provide customer service to international passengers in Italian and English languages
- Work on airline reservations systems and handle voice calls
- Respond to written correspondence in Italian and English
- Meet specific key performance indicators and client service levels
- Work in a demanding and time-sensitive call centre environment
- Native-level fluency in Italian language (verbal and written)
- Located in South Africa
- Permanent residence permit or South African ID
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost
- UPS solution required during load shedding
- Fully paid product and systems training provided
- Training: 4 weeks (fully paid)
- Probation period: 4 months
We offer a competitive salary, fully paid training, and a probation period of 4 months. Our client is a prestigious airline brand, and we are looking for a professional who can provide exceptional customer service and meet specific key performance indicators.
