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Italian Customer Service Representative WFH

2 months ago

Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time
Job Title: Italian Customer Service Representative WFH

We are seeking a highly skilled and motivated Italian Customer Service Representative to join our team in a work-from-home (WFH) arrangement. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in Italy.

Key Responsibilities:
  • Provide high-quality customer service to clients in Italy, responding to their queries and resolving their issues in a timely and professional manner.
  • Work closely with our team to ensure that all customer interactions are handled efficiently and effectively.
  • Develop and maintain a deep understanding of our products and services, as well as our clients' needs and preferences.
  • Collaborate with our internal teams to resolve customer complaints and issues.
  • Continuously improve our customer service processes and procedures to ensure that we are meeting our clients' expectations.
Requirements:
  • Fluency in Italian and English languages.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing company.
  • A flexible and remote work arrangement.
  • Ongoing training and development opportunities.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.