Medical Devices Coordinator
2 weeks ago
CodeConnect Staffing (Pty) Ltd is seeking a skilled Clinical Administrator to join their team in Pretoria, Gauteng. The estimated salary for this role is R350,000 - R450,000 per annum.
Job OverviewThe successful candidate will provide exceptional client support, manage clinical trial data, and coordinate logistics for a leading provider of innovative medical devices and digital solutions.
Main Responsibilities- Client Support and Liaison:
- Maintain thorough knowledge of medical devices and software to advise and support clients effectively.
- Resolve client queries efficiently via various communication channels while maintaining professionalism.
- Monitor service-level agreements (SLAs) to ensure high satisfaction levels and adherence to partnership standards.
- Provide feedback on recurring client issues to the product team for continuous improvement.
- Data Management and Administration:
- Capture, validate, and analyze clinical trial data with strict adherence to regulatory guidelines.
- Maintain accurate and up-to-date databases and reports, ensuring data integrity and compliance.
- Collaborate with clinical teams to ensure seamless data flow and support decision-making through analysis.
- Address and resolve data discrepancies promptly, escalating issues when necessary.
- Logistics Coordination:
- Manage shipments, customs clearance, and calibration processes for devices, liaising with internal teams and clients.
- Optimize client proposals, onboarding, and training materials to improve customer satisfaction.
- Proactively track and communicate shipment statuses and device readiness to stakeholders.
- MATRIC (NQF Level 4)
- At least 2 years of experience in customer support, data management, or logistics
- Strong client engagement skills and the ability to resolve complex queries efficiently
- Proficiency in CRM tools (e.g., Salesforce, Insightly), Microsoft Office, and Google Workspace
- Excellent written and verbal English communication skills with a neutral accent
- High attention to detail, strong mathematical aptitude, and a proactive problem-solving approach
TCTC - Pension, risk benefit and 13th Cheque
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