Front Desk Coordinator
6 days ago
**Job Summary:**
The Front Desk Coordinator at Numeral XII (Pty) Ltd. is a pivotal role that involves managing the day-to-day operations of our guest house/ apartment complex's front desk.
This position requires exceptional communication and interpersonal skills to provide a warm welcome to our guests, ensuring a smooth and pleasant experience during their stay.
Key Responsibilities:
Greet and welcome guests upon arrival with a friendly and professional demeanor.
Assist guests with the check-in and check-out process, ensuring all information is accurately recorded.
Respond to guest inquiries and requests, both in person and via phone or email, promptly and efficiently.
Provide information about the property, local attractions, dining options, and transportation services.
Address and resolve guest issues or complaints in a timely and courteous manner.
Ensure all guest information is accurately entered into the system and updated as necessary.
Manage room availability and coordinate with housekeeping to ensure rooms are ready for guests.
Keep management informed of any guest feedback, complaints, or unusual situations.
Maintain a log of daily activities, guest interactions, and any incidents for reporting purposes.
**Qualifications:**
Prior experience in a front desk or customer service role, preferably in hospitality or property management.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in using computer systems, including booking software and Microsoft Office.
Ability to work independently and handle various tasks with minimal supervision.
Professional appearance and demeanor.
Flexibility to work various shifts, including evenings, weekends, and holidays.
**Estimated Salary:** R 25,000 - R 35,000 per annum, depending on experience.
**Working Conditions:** The Reception Desk environment requires long periods of sitting or standing. Interaction with guests, staff, and vendors in person, over the phone, and via email is also required. Occasional lifting of light items may be necessary.
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