Reception Coordinator

24 hours ago


Johannesburg, Gauteng, South Africa Forbtech Pty Ltd Full time
Job Title: Reception Operator

We are seeking a highly organized and professional Reception Operator to manage our front desk and provide exceptional customer service to our clients, visitors, and staff.

Key Responsibilities:
  • Greet visitors and clients in a friendly and professional manner, ensuring a positive first impression of our company.
  • Answer incoming phone calls and direct them to the appropriate department or individual, providing timely and accurate information.
  • Manage emails and respond to inquiries in a prompt and professional manner, ensuring efficient communication with our clients and staff.
  • Maintain accurate records of visitor and client information using Zoho CRM, ensuring data integrity and security.
  • Schedule and coordinate appointments and meeting room bookings using Zoho Calendar, ensuring seamless coordination with our staff and clients.
  • Assist with administrative tasks, including data entry, document handling, and maintaining the reception area, ensuring a clean and organized workspace.
Requirements:
  • Previous experience as a Reception Operator or in a similar role, with a proven track record of providing exceptional customer service.
  • Proficiency in using Zoho CRM and Microsoft Office Suite (Word, Excel, Outlook), with the ability to learn new software and systems quickly.
  • Excellent verbal and written communication skills, with the ability to communicate effectively with clients, staff, and other stakeholders.
  • Strong organizational skills and attention to detail, with the ability to multitask and manage time effectively.
  • A professional and courteous demeanor, with the ability to maintain a positive and respectful attitude in a fast-paced environment.
Desired Qualifications:
  • Bachelor's degree in a related field, such as business administration or hospitality.
  • Proven experience in a technical leadership role within an MSP or similar environment, with a strong understanding of IT infrastructure, cloud technologies, and cybersecurity.
  • Strong knowledge of ISO framework and best practices, with the ability to apply these principles in a real-world setting.
  • Experience with managing and troubleshooting common IT systems and platforms, with a strong problem-solving and decision-making skills.
  • Leadership and management skills, with the ability to motivate and inspire a team, and foster a collaborative and inclusive team environment.

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