Senior Operations Lead

3 days ago

Cape Town, Western Cape, South Africa MasterStart Full time

We are seeking a highly skilled and experienced Senior Operations Lead to join our team at MasterStart. In this role, you will be responsible for overseeing the day-to-day operations of our team, ensuring alignment with business goals, and enabling seamless execution of projects.

Job Description

This is a remote position working with teams based primarily in Cape Town, Johannesburg, and Durban. The ideal candidate must have a suitable environment to work from home.

Key Responsibilities
  • Team Leadership and Coordination
    • Oversee team members' tasks and workloads, providing clear guidance on priorities and deadlines.
    • Facilitate regular check-ins and ensure that deliverables align with strategic objectives.
    • Act as a bridge between the CTO and the team, conveying critical updates, expectations, and performance feedback.
  • Project Management and Deliverable Oversight
    • Establish project plans, track progress, and mitigate risks to meet deadlines and quality standards.
    • Collaborate with stakeholders from other departments in project execution.
    • Drive adherence to project timelines and budgetary constraints, optimising resource allocation.
    • Develop performance metrics and KPIs to monitor team outputs and drive improvements.
  • Process, Systems, and Infrastructure Improvement and Governance
    • Identify gaps or inefficiencies in current workflows and implement process improvements.
    • Assist in developing the organisation's technology roadmap aligned to business goals.
    • Ensure adherence to established governance frameworks, enhancing transparency and accountability.
    • Maintain consistent reporting on project status, resource utilisation, and performance metrics.
    • Ensure the organisation's technology infrastructure is reliable, secure, and scalable.
    • Establish and enforce best practices for technology use and project management within the organisation.
  • Stakeholder Management
    • Collaborate with cross-functional stakeholders to secure resources and maintain alignment on shared objectives.
    • Represent the team in key meetings, providing updates and addressing concerns on project status and needs.
    • Gather feedback from end-users and stakeholders to improve technology services continuously and support.
  • Talent Development and Mentorship
    • Collaborate with HR with recruitment and training initiatives.
    • Support the growth and development of team members through coaching and mentorship.
    • Foster a culture of continuous learning and adaptability within the team, promoting skill development aligned with future needs.
    Requirements
    • Leadership and People Management
      • Strong interpersonal skills with a proven ability to adapt, motivate, and lead a team effectively.
      • High emotional intelligence to navigate team dynamics and foster a positive, collaborative culture.
    • Strategic Execution
      • Capability to break down complex Go-To-Market (GTM) strategies into actionable deliverables.
      • A results-oriented approach, with skills in translating broader strategic goals into specific team outputs.
    • Project and Process Management
      • Proficiency in project management methodologies (e.g., Agile, Scrum, Kanban) and tools (e.g., Jira or similar).
      • Analytical skills to assess project performance and identify opportunities for improvement.
      • Lean Six Sigma, PMBOK.
    • Problem-Solving and Decision-Making
      • Strong analytical mindset to troubleshoot challenges and make informed decisions.
      • Confidence in balancing operational demands with strategic objectives, ensuring alignment with the overall business vision.
    • Communication and Stakeholder Engagement
      • Excellent verbal and written communication skills to convey information across different levels effectively.
      • Proficiency in engaging and managing expectations with both internal and external stakeholders.
      Technical Skills Requirements
      • Project Management and Agile Methodologies
        • Proficiency in Agile, Scrum, or Kanban methodologies is essential for managing and delivering EdTech projects efficiently.
      • System Integration and API Management
        • Experience in managing integrations across platforms, particularly with tools like ZohoCRM, Learning Management Systems (LMS), and IPaaS solutions (Zapier, Flowgear, etc.), is crucial.
      • Cloud Infrastructure and DevOps
        • Strong understanding of cloud platforms (e.g., AWS, Google Cloud, Azure) and DevOps practices to manage deployments, CI/CD pipelines, and system scalability.
      • Data Analytics and Reporting
        • Skills in data warehousing, ETL, data analysis, and reporting, including knowledge of data visualisation tools (e.g., Qlik, Power BI, Tableau) and querying languages (e.g., SQL).
      • Cybersecurity and Compliance
        • A solid grasp of cybersecurity fundamentals and compliance with data protection standards (e.g., POPIA) is vital in EdTech.
        Salary

R1,200,000 per annum.

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