IT Operations Lead

2 weeks ago

Cape Town, Western Cape, South Africa Faircape Full time

Job Title: Senior IT Manager

 

About the Role:

 

At Faircape, we are seeking a highly skilled and experienced Senior IT Manager to join our team. The successful candidate will be responsible for leading our IT department, ensuring seamless network operations, robust security, and infrastructure optimization.

 

Key Responsibilities:

 


  • Lead the IT department, overseeing network operations, IT support services, and ensuring all equipment is up to date and functioning efficiently.
  • Provide technical guidance to the Senior Network Engineer, ensuring minimal downtime for network-related issues.
  • Explore innovative network improvements and propose implementation approaches.
  • Oversee G Suite administration, ensuring optimal configuration, security, and compliance with company standards.
  • Supervise and assign tasks to a team of technicians, including cabling, ISP support, desktop support, and client liaison staff, ensuring timely task completion and adherence to standard procedures.
  • Maintain and optimize the VOIP platform, monitor system performance, and oversee secure backup processes aligned with business continuity plans.
  • Manage user accounts, permissions, and settings to maintain a seamless and secure workflow for employees.
  • Manage and schedule technicians for installations, site visits, and maintenance of data and node rooms, ensuring accurate reporting and prompt resolution of issues.
  • Manage stock levels for network equipment and handle procurement of new hardware when necessary.
  • Identify and implement improvements in IT processes, draft and review IT policies, and recommend technical solutions aligned with business needs.

 

Requirements:

 

We are looking for a candidate with a Bachelor's Degree in Information Technology or equivalent advantage. The ideal candidate will have proven experience in a similar role, strong leadership and management capabilities, excellent communication skills, and technical proficiency in IT systems, networks, and infrastructure.

 

Working Hours:

 

The working hours for this position are Mondays to Fridays from 08h00 to 17h00 with a 45-minute lunch break. Due to the nature of the position, you will be required to be on call on a rotational basis.

 

What We Offer:

 

Faircape offers a competitive salary and a dynamic work environment. We are committed to providing our employees with opportunities for growth and development. If you are a motivated and experienced IT professional, we encourage you to apply for this exciting opportunity.

 

How to Apply:

 

Interested candidates should submit their applications to us. We look forward to hearing from you.

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