Global Customer Service Excellence Lead

About Us:We connect talented people globally with innovative companies who want to build, transform, and scale their operations.The ideal candidate will have a passion for delivering exceptional customer experiences and a proven track record of success in a similar role.Responsibilities:Lead and mentor the support team to meet KPIs and service goals.Ensure...

Customer Service Team Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town3 days agoJob title: Lead Generation Team LeadDescriptionAt Lead Generation Group, we are looking for a seasoned leader to head our Service Delivery Team. This critical role involves leading a team in providing exceptional customer service and resolving complex...

Job Summary:We are seeking an experienced Support Manager to lead our customer support team and ensure efficient issue resolution. The ideal candidate should have a strong understanding of US consumer behavior, customer service expectations, and regulatory requirements.The Support Manager will be responsible for leading and mentoring the support team to meet...

About the TeamWe are a dynamic and fast-paced team at WNS Global Services SA, dedicated to delivering exceptional customer service and driving business growth.We are looking for a highly skilled and motivated individual to join our team as a customer support specialist. In this role, you will be responsible for handling customer inquiries, resolving issues,...

About the Position:We're seeking an exceptional leader to drive customer service excellence in our organization.The ideal candidate will have a strong understanding of consumer behavior, customer service expectations, and regulatory requirements.You'll be responsible for optimizing support processes, implementing best practices, and using data analytics to...

About WNS Global ServicesWe are a leading provider of business process management services, and our Customer Service Representatives play a critical role in delivering exceptional customer experiences.Job DescriptionAs a Customer Service Representative, you will be responsible for proactively contacting customers to resolve their queries and concerns. You...

At WNS Global Services SA, we are seeking a skilled Customer Service Manager to lead our outbound dialler team. As a key member of our operations team, you will be responsible for planning and scheduling to ensure optimal performance and efficiency.Key ResponsibilitiesTeam Leadership: Lead and motivate a high-performing team of agents to achieve exceptional...

Lead Customer Experience Specialist - Cape Town - Lead Generation GroupLead Generation Group Cape Town1 week agoAbout the Role:As a Lead Customer Experience Specialist, you'll play a critical role in shaping the customer experience at Lead Generation Group. You'll lead and mentor our support team, driving them to deliver exceptional service and meet key...

About the Role:The ideal candidate will lead our support team, driving them to deliver exceptional service and meet key performance indicators.A strong understanding of customer service expectations, regulatory requirements, and data analytics is essential for success in this role.This leadership role requires a leader who can optimize support processes,...

Lead Service Specialist - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 days agoJob title: Lead Customer Experience SpecialistDescriptionAbout the Position:We're seeking an Experience Quality Director to lead our support team and drive exceptional customer service.The ideal candidate will have a strong understanding of US consumer...

Support Team Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 days agoJob title: Lead Customer Experience SpecialistDescriptionAbout the Role:The Lead Service Specialist will lead our support team, driving them to deliver exceptional service and meet key performance indicators.This role requires a strong understanding of US consumer...

About the Job:We're seeking a highly motivated and experienced professional to join our team as a Lead Service Specialist.The ideal candidate will have a strong understanding of customer service principles, leadership, and analytical skills.You'll be responsible for leading a team of support specialists, developing and implementing strategies to improve...

Customer Support Team Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town1 day agoJob title: Client Support ManagerDescriptionJob Overview:We are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous...

Unlock Your Potential as a Customer Service RepresentativeWe're seeking a highly motivated Customer Service Representative to join our team in Cape Town, South Africa. As a valued member of our global community, you'll play a critical role in delivering exceptional customer experiences while also growing your career with TTEC.About the RoleIn this exciting...

Job Description:Overview:We are seeking a highly skilled and experienced Service Delivery and Quality Assurance Lead to join our team at Lead Generation Group. The successful candidate will be responsible for driving exceptional customer experiences and resolving complex issues.Responsibilities:Developing and implementing effective strategies to improve...

In this role, you will have the opportunity to make a tangible impact on the success of WNS Global Services SA's F&B Department. Your focus will be on driving revenue growth, improving operational efficiency, and enhancing the overall guest experience. This will involve collaborating with cross-functional teams to develop and implement strategies that meet...

About the Position:We're seeking an Experience Quality Director to lead our support team and drive exceptional customer service.The ideal candidate will have a strong understanding of US consumer behavior, customer service expectations, and regulatory requirements.You'll be responsible for optimizing support processes, implementing best practices, and using...

About the JobThe Lead Generation Group is looking for an experienced Customer Service Leader to manage our customer support team. This role involves leading by example, guiding support representatives, and driving continuous improvement.The ideal candidate will have strong leadership, communication, and problem-solving skills. They should also be familiar...

We're OneDayOnly, South Africa's pioneer in daily deals and discounts. As an Assistant Customer Service Manager, you'll be part of a vibrant team that's passionate about delivering top-notch customer experiences and driving business success.Job Description:Responsibilities:People Management & Performance: Assist in leading and managing the customer service...

Lead Generation Customer Experience Director Job SummaryThis senior leadership role involves driving customer experience excellence across multiple teams.The ideal candidate will have a strong track record of improving customer satisfaction and loyalty, as well as experience working with complex CRM systems.Main Responsibilities:Develop and execute...