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Lead Customer Support Specialist

3 weeks ago

Cape Town, Western Cape, South Africa Lead Generation Group Full time
About the Job:

We're seeking a highly motivated and experienced professional to join our team as a Lead Service Specialist.

The ideal candidate will have a strong understanding of customer service principles, leadership, and analytical skills.

You'll be responsible for leading a team of support specialists, developing and implementing strategies to improve customer satisfaction, and driving business growth.

Responsibilities include:

  • Leading and mentoring the support team to meet service goals and objectives.
  • Developing and implementing process improvements to increase efficiency and reduce costs.
  • Analyzing customer feedback and developing strategies to address concerns.
  • Collaborating with cross-functional teams to enhance customer experience.