Customer Experience Lead

Customer Experience Lead - Cape Town - Lead Generation GroupWe're seeking an exceptional leader to drive customer service excellence in our organization.The ideal candidate will have a strong understanding of consumer behavior, customer service expectations, and regulatory requirements.You'll be responsible for optimizing support processes, implementing best...

Lead Customer Experience Specialist - Cape Town - Lead Generation GroupLead Generation Group Cape Town1 week agoAbout the Role:As a Lead Customer Experience Specialist, you'll play a critical role in shaping the customer experience at Lead Generation Group. You'll lead and mentor our support team, driving them to deliver exceptional service and meet key...

Job Title: Customer Experience DirectorWe are seeking an experienced leader to drive exceptional customer service at Lead Generation Group.The ideal candidate will have a strong understanding of US consumer behavior, customer service expectations, and regulatory requirements.You will be responsible for optimizing support processes, implementing best...

Escalations Specialist LeadThe Lead Generation Group is dedicated to delivering exceptional customer experiences. To achieve this, we need a seasoned professional to manage and resolve escalated client complaints and issues.This role requires strong de-escalation techniques and conflict resolution skills, as well as a thorough understanding of company...

Customer Experience Delivery Leader:This senior leadership position is responsible for delivering exceptional customer experiences across our organization.The successful candidate will possess a deep understanding of customer needs, preferences, and expectations.You will be accountable for leading the support team, developing and implementing strategies to...

Cross-Functional Process Improvement ManagerLead Generation Group is seeking a highly skilled Cross-Functional Process Improvement Manager to drive process enhancements and improve customer experience.About the Opportunity:Collaborate with cross-functional teams to identify areas for process improvement.Develop and implement efficient escalation processes to...

Job DescriptionWe are seeking a highly skilled Support Team Lead to join our team at Lead Generation Group Cape Town.The successful candidate will be responsible for leading our support team, driving them to deliver exceptional service and meet key performance indicators.Key Qualifications:Strong leadership skills and ability to mentor the support...

Company OverviewDigital Customer Care Company BV is a rapidly growing digital-first contact center company. Since its creation in 2014, the company has expanded from a small business to a global player, serving clients in over 10 countries.Job SummaryWe are seeking an experienced Remote Customer Experience Specialist to join our team. In this role, you will...

Customer Support Team Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town1 day agoJob title: Client Support ManagerDescriptionJob Overview:We are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous...

About the Job:We're seeking a highly motivated and experienced professional to join our team as a Lead Service Specialist.The ideal candidate will have a strong understanding of customer service principles, leadership, and analytical skills.You'll be responsible for leading a team of support specialists, developing and implementing strategies to improve...

Customer Service Team Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town3 days agoJob title: Lead Generation Team LeadDescriptionAt Lead Generation Group, we are looking for a seasoned leader to head our Service Delivery Team. This critical role involves leading a team in providing exceptional customer service and resolving complex...

Job OverviewAs a Customer Experience Director - Escalations, you will be responsible for managing complex client complaints and delivering exceptional customer experiences.Key responsibilities include developing strategies to improve client satisfaction, collaborating with other departments, maintaining accurate records, and presenting regular reports.Core...

Key ResponsibilitiesThe Customer Experience Director will be responsible for driving business outcomes through collaborative leadership and innovative thinking.You will lead our Service Delivery Team in providing exceptional customer service and resolving complex issues.Main Responsibilities:Developing and implementing strategies to reduce escalation rates...

Job Overview:We are seeking a skilled Customer Experience Lead to join our team at FirstRand Bank Limited. As a key member of our sales and service operations, you will play a crucial role in delivering exceptional customer experiences.About the Role:As a Customer Experience Lead, you will be responsible for providing personalized support to our customers,...

Job OverviewThe Customer Experience Lead role at Sigma Connected Group is a dynamic opportunity for an experienced Team Manager to lead the performance and development of team members, driving operational excellence and high staff engagement.As a key member of our UK BPO team, you will be responsible for ensuring operational excellence, delivering on client...

Role Overview:As a Lead Service Specialist, you will play a critical role in driving customer service excellence and business growth.You will lead a team of support specialists, develop and implement strategies to improve customer satisfaction, and collaborate with cross-functional teams to enhance the overall customer experience.Key responsibilities...

The Customer Experience Lead at TeleTech Holdings, Inc. plays a critical role in creating and delivering amazing customer experiences. As an Operations/Service Delivery Director in our Cape Town site, you will be part of a team that helps build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.You will...

About 2UWe're 2U, the leading provider of digital education solutions. Our mission is to make high-quality education accessible to all. We believe that every learner deserves the opportunity to succeed in the digital age.We're looking for an experienced Customer Success Manager to join our team. As a key member of our customer success organization, you'll be...

Experience Quality HeadWe are seeking an Experience Quality Head to drive exceptional customer service at Lead Generation Group.The ideal candidate will have a strong understanding of US consumer behavior, customer service expectations, and regulatory requirements.You will be responsible for optimizing support processes, implementing best practices, and...

About Our CompanyDataEQ is a forward-thinking company that harnesses the power of human intelligence and AI to deliver actionable insights. We empower global brands to drive customer experience excellence, mitigate risks, and enhance service quality.Job RequirementsThe Enterprise Growth Representative (EGR) will be responsible for driving business...