Global Service Operations Manager

2 weeks ago


Cape Town, Western Cape, South Africa Lead Generation Group Full time

About the Role:

  • The ideal candidate will lead our support team, driving them to deliver exceptional service and meet key performance indicators.
  • A strong understanding of customer service expectations, regulatory requirements, and data analytics is essential for success in this role.

This leadership role requires a leader who can optimize support processes, implement best practices, and improve service quality and efficiency.

Key Responsibilities:

  1. Lead and mentor the support team to meet KPIs and service goals.
  2. Ensure timely resolution of customer inquiries and escalations.
  3. Collaborate with cross-functional teams to enhance customer experience.


  • Cape Town, Western Cape, South Africa Games Global Operations Limited Full time

    Job Overview:Games Global Limited is looking for a passionate and experienced Project Manager to join our team. As a key player in our operations, you will be responsible for planning and overseeing projects to ensure timely completion and successful outcomes. With a focus on delivering exceptional results, you will work closely with our cross-functional...


  • Cape Town, Western Cape, South Africa Lycopodium Limited Full time

    Job SummaryThe IT Senior Systems Administrator is a critical role within our organization, responsible for ensuring the smooth operation of our IT systems. The successful candidate will have a deep understanding of IT infrastructure management, network security, and cloud-based solutions.This role involves collaborating with our global IT operations team to...


  • Cape Town, Western Cape, South Africa Envoy Global Full time

    About Our Mission: Envoy Global combines technology and holistic service to simplify and expedite the immigration process for employers and individuals.We have an opening for a skilled Case Coordinator to support our EMEA Immigration team. This role will involve case processing and coordination under the supervision of our Senior Immigration Manager,...


  • Cape Town, Western Cape, South Africa Games Global Operations Limited Full time

    Company OverviewGames Global Operations Limited is a leading provider of games and entertainment solutions. Our company is committed to delivering high-quality products and services to our customers. As a Database Administrator at Games Global Operations Limited, you will play a critical role in ensuring the reliability and availability of our database...


  • Cape Town, Western Cape, South Africa Rory Mackie & Associates Full time

    About Rory Mackie & AssociatesWe are a leading financial services company seeking an experienced professional to join our Global Client Services team. As Global Client Services Manager, you will be responsible for managing the onboarding process for institutional clients worldwide.Key Responsibilities:Manage the onboarding process by coordinating with...


  • Cape Town, Western Cape, South Africa Games Global Operations Limited Full time

    Company Overview:Games Global Operations Limited is a company that plays a pivotal role in orchestrating seamless software releases together with ongoing support & maintenance of our diverse range of platforms, products, and software. We take pride in delivering excellent customer experiences through our dedicated team's commitment to customer satisfaction....


  • Cape Town, Western Cape, South Africa Global Executive Full time

    Company OverviewThe Global Executive is a dynamic organization that prides itself on innovation and excellence. Our team is dedicated to driving growth and success through strategic partnerships and exceptional customer service.


  • Cape Town, Western Cape, South Africa Games Global Operations Limited Full time

    Job DescriptionThe role of a Database Administrator at Games Global Operations Limited is to ensure the optimal performance, availability, and security of our SQL Server databases. The successful candidate will be responsible for managing and maintaining database systems to support business applications, as well as developing complex SQL queries, stored...


  • Cape Town, Western Cape, South Africa EXL Full time

    Role OverviewThe Global IT Service Director will be responsible for leading the development and implementation of global IT service delivery strategies. This includes managing client relationships, overseeing IT service delivery, and ensuring compliance and information security.Responsibilities:Strategic Planning: Develop and implement global IT service...


  • Cape Town, Western Cape, South Africa Kuda Technologies Ltd Full time

    Key ResponsibilitiesPartner with the leadership team to develop and execute a global operations strategy aligned with business objectives.Lead operational planning and resource allocation across multiple regions.Manage operational functions while driving efficiency and cost optimization.Establish and monitor KPIs across all operational teams.You will be...


  • Cape Town, Western Cape, South Africa Games Global Operations Limited Full time

    Job OverviewGames Global Operations Limited is a dynamic and fast-paced organization that relies on the efficient delivery of software and game releases to maintain its competitive edge. As an IT Software Engineer, you will be responsible for planning, installing, configuring, and monitoring production and staging environments to ensure seamless...


  • Cape Town, Western Cape, South Africa Network Recruitment Full time

    About the PositionWe are seeking a highly experienced Global Finance Manager - Operations to join our team at Network Recruitment. As a key member of our operations team, you will be responsible for managing financial operations and driving financial performance across our global operations.Your primary focus will be on managing cost control, budgeting, and...


  • Cape Town, Western Cape, South Africa Yellosa Full time

    About the RoleWe are looking for a highly skilled Global Support Operations Manager to join our team at Yellosa. In this role, you will be responsible for leading our global support operations and driving exceptional player experiences.The ideal candidate will have a strong background in customer support leadership, with a proven track record in managing...


  • Cape Town, Western Cape, South Africa Games Global Operations Limited Full time

    Key Responsibilities- Plan, install, configure, and monitor production and staging environments to ensure seamless deployment.- Collaborate with cross-functional teams to improve product quality and reduce downtime.- Analyze and troubleshoot technical issues, providing effective solutions to stakeholders.- Develop and implement efficient processes and tools...


  • Cape Town, Western Cape, South Africa Games Global Operations Limited Full time

    OverviewGames Global Limited is looking for a passionate Project Manager to help support our platform, delivering the content of choice for casino operators and their players.As Project Manager within a high-performing team, you will be responsible for planning and overseeing projects to ensure they are completed in a timely fashion and within budget to help...


  • Cape Town, Western Cape, South Africa Games Global Operations Limited Full time

    Job DescriptionWe are seeking a seasoned Game Testing Expert and Lead QA to join our team at Games Global Operations Limited. The ideal candidate will have extensive experience in testing and delivering high-quality games.Key ResponsibilitiesTest Planning and Strategy:Develop and implement comprehensive test plans.Collaborate with cross-functional teams to...


  • Cape Town, Western Cape, South Africa Games Global Operations Limited Full time

    Job OverviewWe are seeking a Senior Test Automation Engineer to join our team at Games Global Operations Limited. The successful candidate will be responsible for designing and developing automated test scripts using industry-standard tools.Key ResponsibilitiesAutomation Framework Development:Design and develop automated test scripts using industry-standard...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionCompany OverviewWelcome to WNS Global Services, a leading provider of business process management (BPM) and outsourcing solutions. We are committed to delivering exceptional services to our clients across the globe.Job SummaryWe are seeking an experienced Senior General Manager Operations to lead all aspects of operational delivery and growth...


  • Cape Town, Western Cape, South Africa Talent Network Global Full time

    This is a unique opportunity to join a logistics company as a senior-level professional.About the RoleYou will be responsible for overseeing logistics operations, developing relationships with clients and stakeholders, and identifying opportunities to improve supply chain efficiency.Key Responsibilities:Oversight of logistics operations to meet customer...


  • Cape Town, Western Cape, South Africa DSV Road GmbH Full time

    About the RoleThe Global Client Services Manager position is a critical role that requires strong leadership and customer-facing skills. You will be responsible for managing a portfolio of clients, including large, medium, and small-sized accounts, and providing exceptional service to ensure customer satisfaction.You will work closely with internal...