Head of Claims Management
2 weeks ago
Director of Claims Operations
Are you an influential figure in the insurance sector with extensive experience in claims management? We invite you to explore this opportunity.
Aon South Africa is seeking a Director of Claims Operations to work in a hybrid capacity from our Head Office. This pivotal role involves overseeing the daily functions of the Claims Operations and Claims Advocacy teams, while driving our Aon United Strategy to enhance both colleague and client experiences, ultimately creating a significant impact.
About Aon
At Aon, we are dedicated to making better decisions that protect and enrich lives globally.
Our organization thrives on trust, embracing diversity and inclusivity, and we are committed to empowering our colleagues and clients to achieve success.
Key Responsibilities
- Propel the Aon Business Service Plan to establish a new benchmark for Claims service delivery.
- Ensure the Claims Department consistently adheres to regulatory standards.
- Manage relationships and agreements with service providers effectively.
- Formulate and execute divisional strategies to maximize new business prospects, retain existing clients, and identify cross-selling opportunities.
- Achieve revenue targets for the business unit.
- Oversee the financial management of the unit, including budgeting and reporting.
- Analyze industry competitor data to uncover emerging opportunities and develop a competitive edge.
- Lead and manage a substantial team within the business unit.
- Collaborate with other Business Unit leaders to develop and implement divisional initiatives.
- Ensure processes are in place to monitor and uphold standards of business conduct in line with Aon Ltd and regulatory requirements.
- Engage in business development efforts, contributing to Aon South Africa's growth.
- Act as the primary contact for high-profile clients and handle complex claims to resolve issues.
Why Join Us?
Our Global Claims team at Aon is welcoming and focused on teamwork. We offer extensive experience to mentor new team members, helping them become exceptional Claims Specialists. With a hybrid work model, a comprehensive benefits package, and outstanding career advancement opportunities, this is an excellent time to join our team.
Qualifications and Skills Required
Educational Background
- Key Individual registered with FSCA
- Short-Term Insurance Qualification
- A relevant bachelor's degree or equivalent tertiary qualification in insurance.
Knowledge and Expertise
- Thorough understanding of the South African and international short-term insurance markets.
- In-depth knowledge of the short-term insurance industry.
- Comprehensive knowledge of the intermediary business environment.
- Familiarity with legislative and regulatory requirements in the short-term insurance sector.
Skills and Attributes
- Proven ability to manage large teams effectively.
- Strong analytical skills for problem-solving and decision-making.
- Demonstrated people management capabilities.
- Strong communication and presentation skills.
- Ability to foster teamwork and collaboration across departments.
- Commitment to driving efficiency and maintaining high-quality service standards.
Experience
- 10 to 20 years of relevant experience in the insurance industry.
- Significant managerial experience within the insurance sector.
- Proven track record in claims settlement.
Supporting Our Colleagues
In addition to a comprehensive benefits package, we promote a diverse workforce. Our agile and inclusive environment allows you to manage your wellbeing and work-life balance effectively. We also offer Global Wellbeing Days each year, encouraging you to prioritize your personal well-being.
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