Claims Team Manager

1 week ago


Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time
{"title": "Claims Team Leader", "content": "Job Summary

The Claims Team Leader is a critical role within Salt Employee Benefits, responsible for the overall management of the claims team. This position requires a strong leader who can coordinate and monitor all claim-related activities, ensuring quality assurance and adherence to rules, policies, and legislation.

Key Responsibilities
  • Coordinate and monitor all claim-related activities, including the complete claim processing cycle.
  • Ensure all claims are quality assured and processed according to the rules, policies, and legislation.
  • Identify, develop, and implement policies, procedures, and processes that enhance the claims team's efficiency and effectiveness.
  • Investigate and analyze escalations and complaints, reporting trends and proposing solutions to prevent future issues.
  • Support a positive and responsive climate for client inquiry resolution, responding to all complaints and enquiries in a timely manner.
  • Ensure communication, whether internal or external, is dealt with professionally and within the service level agreement.
Requirements
  • Matric with math's.
  • FICA awareness, POPI & TCF training.
  • Good command of English, both verbal and written.
Essential Knowledge, Skills, and Experience
  • 5-6 years' experience in the employee benefits/retirement fund industry, with at least 2 years in a leadership role.
  • Good interpersonal skills.
  • Planning/Organizing: prioritize, work efficiently, and productively, and manage time well.
  • Problem Solving: take a logical and analytical approach to solving problems and resolving issues.
  • Adaptability/Flexibility: manage reporting staff and multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
", "lang_code": "en-US"}
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