Global Customer Support Specialist

6 days ago


Pretoria, Gauteng, South Africa Discovery Limited Full time
Job Title: Global Customer Support Specialist - Africa Health Insurance

Salary Estimate: R250,000 - R300,000 per annum

About the Role

We are seeking a highly skilled and motivated individual to join our team as a Global Customer Support Specialist for Africa Health Insurance. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their queries in a timely and professional manner.

The ideal candidate will have excellent communication skills, both verbal and written, and be able to work effectively in a fast-paced environment. You will also possess a strong understanding of customer service principles and be able to apply these in a variety of situations.

Key Responsibilities
  • To provide exceptional customer service to Africa Health Insurance members via telephone, email, or other communication channels.
  • To resolve customer queries in a timely and professional manner, either by providing a solution or escalating the issue to a more senior colleague.
  • To maintain accurate records of customer interactions and ensure that all queries are properly logged and documented.
  • To work collaboratively with other departments to ensure that customer issues are resolved efficiently and effectively.
Required Skills and Qualifications
  • A minimum of 6 months customer service experience.
  • Excellent communication skills, both verbal and written.
  • A basic understanding of MS Office software.
  • Ability to speak Portuguese.
Benefits

We offer a competitive salary package, including a bonus scheme, to attract and retain top talent. We also offer opportunities for career growth and development, as well as a supportive and inclusive work environment.



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