Key Account Manager

2 days ago


Johannesburg, Gauteng, South Africa Forex World Full time
Key Account Specialist Job Description

We are seeking an experienced Key Account Specialist to join our team at Forex World. The successful candidate will be responsible for maintaining strong relationships with our key clients, growing revenue, and identifying new business opportunities.

Key Responsibilities:
  • Develop and sustain solid relationships with key clients to drive revenue growth.
  • Address and resolve client complaints in a timely and professional manner.
  • Act as the primary point of contact between key clients and internal teams.
  • Supervise account teams assigned to each key client to ensure exceptional service delivery.
  • Collaborate with cross-functional teams to meet client needs and exceed expectations.
  • Compile reports on account progress, goals, and forecasts for account teams and stakeholders.
  • Develop a deep understanding of client needs and requirements to deliver customized solutions.
  • Negotiate contracts with key clients and meet established deadlines for long-term goals.
Requirements:
  • Bachelor's degree in business administration, finance, sales, or related field.
  • Proven experience in key account management with a strong track record of success.
  • Proficient in Microsoft Office applications and CRM software.
  • Excellent communication and negotiation skills.
  • Ability to build rapport with key clients and handle multiple client accounts.
  • Strong leadership and customer service skills.
  • Excellent time management and organizational skills.
Personal Requirements:
  • Applicant must be presentable, well-groomed, and possess excellent manners and corporate etiquette.
  • Deadline-driven and able to manage workflow without supervision.
  • Energetic, confident, and open-minded with the ability to make decisions.
  • Proactive, deadline-driven, and able to think outside the box to resolve problems.
  • Attention to detail, multitasking, and stress management skills.
  • Excellent communication and interpersonal skills.

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