Key Account Manager

1 week ago


Johannesburg, Gauteng, South Africa Switch Recruit Full time

Job Title: Key Account Manager

About the Role:

We are seeking a driven and meticulous Key Account Manager to join our team at Switch Recruit. As a Key Account Manager, you will be responsible for forming and maintaining strong relationships with our clients in the clearing and forwarding industry.

Key Responsibilities:

  • Review client status reports sent by Controllers to ensure timely and accurate updates.
  • Maintain and grow client relationships through regular communication and strategic planning.
  • Update and maintain our CRM system to ensure accurate and up-to-date client information.
  • Handle and resolve customer complaints and issues in a timely and professional manner.
  • Maintain and grow our current client base through targeted marketing and sales efforts.
  • Update clients on market trends and industry developments to ensure they are well-informed and equipped to make informed decisions.
  • Prepare and distribute newsletters to clients to keep them informed about company news and industry updates.
  • Manage and maintain Standard Operating Procedures (SOPs) to ensure efficient and effective operations.
  • Source new business opportunities and develop strategies to acquire new clients.

Requirements:

  • Matriculation degree or equivalent qualification.
  • 2-3 years of experience in a commercial role within the clearing and forwarding industry.
  • Experience with all modes of transport, imports, exports, and cross trades.
  • ShipShape experience is advantageous but not required.

What We Offer:

As a Key Account Manager at Switch Recruit, you will have the opportunity to work with a dynamic and growing company in the clearing and forwarding industry. You will be responsible for forming and maintaining strong relationships with our clients, and will have the opportunity to develop and implement strategies to grow our client base.


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