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Senior Claims and Case Handling Manager

2 months ago

Pretoria, Gauteng, South Africa Medical Protection Society Full time

Job Overview

The Medical Protection Society is seeking a highly skilled and experienced Operational Team Lead to join our team. As a key member of our leadership team, you will be responsible for providing strong leadership to a team of technical experts, ensuring the delivery of excellent claims and case handling services for our members.

Key Responsibilities

  • Lead the team to support the delivery of the Member Protection and Support strategy and priorities, ensuring alignment with our business objectives.
  • Manage informal complaints and establish escalation routes for technical matters, ensuring fair outcomes for our members and compliance with our policies and standards.
  • Lead the team to continuously improve ways of working and contribute to improvement projects aimed at driving operational efficiency and member experiences.
  • Ensure training, competence, performance, and engagement of the team, identifying training requirements and developing strategies to address any gaps.
  • Build relationships with key stakeholders internally and externally to maximize operational effectiveness and drive business growth.
  • Own the setting of team budgets and ensure the effective and efficient performance of the team, minimizing case costs through proactive management and challenge of costs and invoices from third-party spend.

Requirements

  • Leadership and people management experience in multidisciplinary teams, with a strong track record of delivering results and driving business growth.
  • Strong operational management experience, with a deep understanding of the insurance and regulatory environment.
  • Strong customer service and member management background, with a focus on delivering excellent member experiences.

Desirable

  • Experience of leading an offshore operation for a European domiciled organization.

What We Offer

  • 21 Days Annual Leave
  • Performance-Related Bonus - up to 15%
  • Medical Aid
  • Provident Fund/Pension