Claims Technical Advice Manager
2 months ago
Career Opportunity Summary
Santam is seeking a highly professional and driven individual to assume the role of Claims Technical Advice Manager within the Claims Technical Advice department.
Key Responsibilities:
- Drive the claims strategy by exploring and implementing effective operational processes and ensuring alignment between claims business needs and stakeholders.
- Research and empower claims teams with knowledge to handle claims indemnification effectively.
- Contribute to the overall claims strategy through building sustainable relationships with stakeholders and providing customer-focused solutions through knowledge sharing methodologies and claims technical advice.
- Ensure sufficient controls to handle requests for advice on claims timeously and in adherence to turnaround times.
- Increase collaboration with different stakeholders (product development, broker distribution, intermediary administration, risk services, training, quality assessment).
Accountabilities:
- Claims technical advice within the claims business.
- Ability to apply insurance law principles in claims handling.
- Interpret policy wording relating to claims handling on request to ensure accuracy of claims decisions.
Requirements:
- Legal qualification (LLB).
- Insurance-related qualification (COP; ICIBS; HCII).
- Leadership and management qualifications.
- Knowledge management-related qualification or knowledge.
- 5-8 years in operational (claims) & underwriting.
- Excellent knowledge of claims policies and governance.
- Experience in a legal environment (Law of Contract, Law of Evidence & Delict).
About the Company:
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company.
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