Claims Technical Advice Manager

2 months ago


Pretoria, Gauteng, South Africa Santam Full time

Career Opportunity Summary

Santam is seeking a highly professional and driven individual to assume the role of Claims Technical Advice Manager within the Claims Technical Advice department.

Key Responsibilities:

  1. Drive the claims strategy by exploring and implementing effective operational processes and ensuring alignment between claims business needs and stakeholders.
  2. Research and empower claims teams with knowledge to handle claims indemnification effectively.
  3. Contribute to the overall claims strategy through building sustainable relationships with stakeholders and providing customer-focused solutions through knowledge sharing methodologies and claims technical advice.
  4. Ensure sufficient controls to handle requests for advice on claims timeously and in adherence to turnaround times.
  5. Increase collaboration with different stakeholders (product development, broker distribution, intermediary administration, risk services, training, quality assessment).

Accountabilities:

  1. Claims technical advice within the claims business.
  2. Ability to apply insurance law principles in claims handling.
  3. Interpret policy wording relating to claims handling on request to ensure accuracy of claims decisions.

Requirements:

  1. Legal qualification (LLB).
  2. Insurance-related qualification (COP; ICIBS; HCII).
  3. Leadership and management qualifications.
  4. Knowledge management-related qualification or knowledge.
  5. 5-8 years in operational (claims) & underwriting.
  6. Excellent knowledge of claims policies and governance.
  7. Experience in a legal environment (Law of Contract, Law of Evidence & Delict).

About the Company:

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company.



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