Service Delivery Quality Manager

2 weeks ago


Cape Town, Western Cape, South Africa Callforce Direct Full time
Job Summary

We are seeking an experienced Quality Assurer to join our team at Callforce Direct. As a Quality Assurer, you will be responsible for ensuring the quality of customer interactions and identifying areas for improvement.

Main Responsibilities:

  • Evaluate customer interactions to assess agent performance and provide constructive feedback.
  • Develop and implement processes to improve service delivery and ensure compliance with industry regulations.
  • Collaborate with team leaders and HR departments to refine training programs and implement corrective actions.

Requirements:

  • Minimum 1–2 years of experience in a quality assurance role within a sales call center or BPO environment.
  • Strong attention to detail, excellent communication skills, and ability to deliver constructive feedback.

Salary Range: $48,000 - $58,000 per annum (dependent on location). We offer a comprehensive benefits package and opportunities for career growth.

About Us:

Callforce Direct is a leading provider of customer service solutions. We prioritize delivering exceptional service to our clients and their customers.



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