Training and Customer Support Specialist
2 days ago
Emporium is seeking a highly skilled Training and Customer Support Consultant to join our team.
Key Responsibilities:
- Develop and implement training plans with customers to ensure effective knowledge transfer.
- Monitor and report on training progress, identifying areas for improvement and implementing corrective actions.
- Collaborate with clients to coordinate training projects, ensuring timely completion and successful outcomes.
- Communicate training successes and challenges to internal and external stakeholders, driving continuous improvement.
- Provide system training to customers, ensuring they have the necessary skills to utilize our software effectively.
- Offer customer support, resolving queries, recommending solutions, and guiding users through system features and functionalities.
- Assist with data preparation and uploading for new customers, ensuring seamless onboarding.
Requirements:
- Proven training or consulting experience.
- Bachelor's degree in Accounting or at least 3 years of bookkeeping experience.
- Proficiency in Microsoft Word, Outlook, PowerPoint, and Accounting software packages.
- Intermediate Excel skills.
- Customer service and support experience is highly advantageous.
How to Apply:
Send your MS Word format CV to the designated email address, using POS24063 in the subject line.
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