Debt Recovery Specialist
15 hours ago
Job Title: Debt Recovery Specialist
Location: Isilumko Staffing
Estimated Salary: R120,000 - R180,000 per annum
About Us:
Isilumko Staffing is a leading staffing agency specializing in providing top talent to various industries. We are committed to delivering exceptional recruitment services that meet the evolving needs of our clients.
About the Role:
We are currently seeking an experienced Debt Recovery Specialist to join our team. As a key member of our collections department, you will be responsible for proactively contacting customers who are behind on payments and resolving outstanding balances through effective communication and negotiation skills.
Key Responsibilities:
- Credit Control: Identify and contact customers with overdue accounts, negotiate payment plans, and resolve disputes in a professional and courteous manner.
- Debt Resolution: Work closely with customers to understand their financial situations and develop customized repayment plans or settlement options.
- Documentation: Maintain accurate and up-to-date records of all communication and agreements with customers.
- Compliance: Ensure adherence to all relevant laws, regulations, and company policies governing collections practices.
- Customer Relations: Foster positive relationships with customers, providing excellent customer service while maintaining a respectful and empathetic approach.
Requirements:
- Bachelor's degree or equivalent qualification in a related field.
- A minimum of 2 years' experience in debt recovery, collections, or a related field.
- Strong negotiation and interpersonal skills, with the ability to remain calm under pressure.
- Excellent verbal and written communication skills, with the ability to communicate complex information effectively.
- Proficiency in using computer software and database systems for tracking and documenting collection efforts.
What We Offer:
- A competitive salary range of R120,000 - R180,000 per annum.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment that promotes teamwork and collaboration.
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